布兰森万豪原住酒店

I received a call today while driving down to the hotel. The call from the hotel was to inform me that they overbooked because it is one of there busiest weekends. I was then told that they were NOT able to keep our two bedroom reservation and would be putting us into two, one bedroom rooms. I booked a two bedroom suite for a reason as i was traveling with three kids and wanted everyone in the same room. This is UNACCEPTABLE. I have stayed with Marriott for 20+ years and NEVER been treated like this.

We have stayed at many beautiful Marriott Hotels. This hotel was like Motel 6. Actually that might have been nicer. From the front entry to the back door entry it was filthy dirty on day one and three days later it was still that way. Our room had hairs in the shower and bathroom. There were drips down the sofa and the bed skirt. I had to wear shoes in the room it was so dirty. The front desk person told us there were no additional rooms to move to. The next day we met a new person who helped us to move.

Was told by a very rude female employee that our room was not ready and she didn’t know when it would be, even though it was check in. Waited two hours after check in for our room with a 10 month old who was tired of the car and needed a nap. Called the front desk to inform them of this and was told it still wasn’t ready and they didn’t know when it would be. With a screaming 10 month old, my husband and I had to figure something else out so we cancelled the room. We were still charged 80% of the room cost. Would NOT recommend this hotel. Also, the lobby was so so very hot. I can only imagine what the rooms are like.

People in room above walked heavily until after 1 am

Started stay in 1 bed studio. Room was clean but somewhat outdated. Bathroom tile cracked and dirty grout. Bathroom sink did not have drain stop. Was upgraded to 1 bedroom suite which is identical except for door between living and bedroom area. Bedroom suite was in better condition overall. Staff was very polite and friendly. Good value for price.

Nice accommodations. Conveniently located with the convention center.

Arrived Friday to stay thru Monday. Booked online for a certain price but upon arrival was charged almost double. We even had the friend/family discount. After some confusion and frustration, and ARGUING WITH US,they decided to give us a flat $99 a night rate. That was appreciated, however, still not as good as the deal online. The pool was open, but NO HOT TUB. It was out of order and there was NO VENDING or MARKET available. Our room was nice and clean, but by late afternoon our AC broke and the window fell out. Maintenance came and couldn't fix it so the whole system was turned off at the fuse box and we were UNABLE TO CHANGE ROOMS. They were too busy cleaning for guests who hadnt arrived yet, instead of serving us who were already there. So we froze with no heat all night thru the next morning. They DIDNT compensate for that inconvenience at all.The TV and remote were janky and the lag of internet made it almost unwatchable.

Everything was great!

We stayed in a one bedroom unit. It was in good shape. We plan to return to this hotel again soon.

The front desk and breakfast staff was extremely helpful and efficient. The facility is laid out nicely however it is in serious need of a refresh such as new carpet and new couches at least the two rooms that we rented both needed it. Also, we did not request one of the rooms to be cleaned and they never cleaned the second separate room the entire week and when we ask about it, they said they were linked together, which makes absolutely no sense because they were two separate rooms and the one had nothing hanging on the door saying do not clean. When the second room requested clean towels when they came in to put the clean clap towels, they didn’t even pick up the dirty towels, which I’ve never seen a hotel not at least take out the dirty towels when they bring in the clean towels. The cleaning staff seems to be somewhat lacking.

The entire staff was extremely pleasant during the entire stay. If I needed anything, they took care of it promptly. I would definitely stay there again.

The property was in a nice and peaceful location. The staff was friendly and polite and overall amazing. The breakfast was also amazing compared to typical hotel breakfasts. I loved the waffels and I looked foward to eating them on my second day stay. The room was super roomy with a kitchen, a work desk, and a couch. I don't have anything bad to say. The hotel was.very reasonably priced. I would definitely consider staying at this hotel.

It was quiet and relaxing and the staff were friendly and helpful. For sure will stay here again.

Mal olor en la habitación y el sofa cama muy viejo e incómodo

The rooms are old and dated. Facility is dirty and warm out. Breakfast was extremely disappointing.

When we checked in, the gentleman that was working was super nice, very helpful and very polite. Very friendly. We did meet another gentleman at checkout as well as throughout the week, his name is john, this guy john, deserves a major raise, he is super nice very friendly very talkative very informative, and if you need anything in town or any type of review of anything, ask him. He is honest and very polite. Super super nice guy. I would dare say we made a friend with him. The rooms? They are pretty much okay, we were in 109. They are safe it's a very safe neighborhood, the breakfast is good, it's your typical residence inn. The toilet paper? That Still could be , softer than 30grit sandpaper. The gunk underneath the drain guard in the shower was gross my wife cleaned that out so I'm going to say housekeeping needs a refresher course or educated in their duties. (Look on and around the hallway banisters) You could see where they've done shortcuts. The guests see that as well. I would definitely stay here again. But I honestly, am very very impressed with john. BONUS! John looks like Major Dad!

rooms/hotel very clean, breakfast was great, staff very nice

We will truly stay there next time. Excellent for sure. Great staff at desk and sweet breakfast worker. Thank you.

Hotel never made me aware I was going to have sleep with a window until A/C. Yes there was sweat all night. Very outdated for the price. Only stayed here cause full size refrigerator and need a freezer.

We reserved our room for 5 people. There were no extra blankets, pillows or towels. We called the front desk and were able to get extra towel and one extra blanket, but no extra pillows. Our room was not very clean, the shower had black dirt and grime all over it. The entire room smelled of mildew and mold. The pool was dirty with bugs and garbage floating around in it. As we were packing up to leave someone was trying to get in our room. When we answered the door to figure out what was going on it was the housekeeper who said someone checked out under our room number and they were trying to get in to clean; this was at 7:30 in the morning. Our family far was less than satisfied with our stay, especially after paying over $500 for only two nights. I absolutely do not recommend staying here.