小石城万豪居家酒店

Good experience and good service

My husband and are frequent guests at this property. Unfortunately, our interactions with front desk staff Kesha are disappointing . While we initially chose to overlook the first two incidents, ongoing discourteous, unprofessional, and disrespectful conduct cannot be ignored. My husband is exceptionally calm & patient and avoids conflict whenever possible. For him to feel compelled to escalate this matter reflects how inappropriate the treatment has become. During our most recent check-in with Anthony we requested a late checkout. Kesha called our room in an abrasive, dismissive, and condescending tone, insisting that my husband “get out now” despite the fact that our checkout time was confirmed for 1 pm and this call came at 12:37 pm. When my husband reached out to the manager, Fraz, we were surprised and disappointed to find that he defended Kesha’s disrespectful and unprofessional behavior, going so far as to suggest that the fault lay with my husband for not being “clear enough.” This response not only dismissed our concerns but also reflected poorly on the hotel’s leadership and accountability. As loyal Marriott guests, we hold this brand to a higher standard of hospitality. We genuinely hope that this feedback is taken seriously and that corrective measures are implemented to ensure that guests are treated with the courtesy and professionalism that Marriott is known for. Without improvement, we will be forced to reconsider our loyalty to the property and the brand.

Our stay was perfect for what we needed for our big family with small children. The suite was spacious, clean, and functional. The front desk attendant was very courteous and helpful. The hotel itself looks well taken care of although it could use updating, it looks a bit outdated. But that wasn’t too much of a big deal. Will definitely stay here again

I enjoyed my stay at Residence Inn. Staff was friendly and the room was comfortable and clean.

Overall we love this hotel. We stay here often. However, this time our room was not up to their excellant standards. The mattress was worn out. There were repairs needed in the room and the shower head was stopped up so it was hard to shower.

Excellent service and nice rooms

The staff was friendly

Convenient to business areas. Clean, quiet and safe.

Quiet and convenient to locations we desire

The rooms were really spacious and a very quiet area.

Loved this hotel. Will definitely return if in the area. Great price! Clean room. All the amenities

Nice and quiet

Love it

The hotel was clean and comfortable. My only issue was they charge for one night stay regardless of when you try to cancel. I consider that a rip off.

All good.

Very nice and convenient to the heart hospital.

i canceled a reservaation which was wrongly in date, and you did not refund for me. I know it's non-refundable, but it's just minute, I foound the date is wrong, and not get refund. it's terrible, terible....

Very nice property that is conveniently located next to the heart hospital.

Great check in. Room was big and comfortable. Relaxing after visiting at hospital all day.

Excellent