Residence Inn by Marriott Lubbock Southwest

It would have been nice if the parking fee was included in the price of the hotel. That dumb to have to pay in Lubbock and than have big ass signs on the doors warning people of theft. Paying for parking should include security.

We enjoyed the spacious suite. Everything was good. It was clean. The bed was comfy. However, there were a few matters that need to be addressed :the carpet was torn in two areas, the bathtub drain didn't work well, the shower curtain was too short and caused water to leak out, the lamp shade was damaged, also the light above the stove was out. I wanted to use the pool, but there was no shade at all, and a few umbrellas would have been a really nice feature. (not everyone wants to bake in the sun). The door on the first floor, facing north was totally broken so the security factor was gone. When we got there, we were told about the parking fee per night, which was laughable. This is Lubbock and parking is not an issue anywhere. The fee was not declared when I reserved the room, and unnecessary. Just more corporate greed. Use the money to make room repairs,and improve the pool area. We enjoyed the food service and the staff was very friendly in there. Thank you.

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The stay was good and the service was good. The only thing was that the bathroom door handle was broken and loose. Did not lock, the shower corner soap baskets were loose. The kitchen counter separated and the shelf next to the mirror was broken and hanging.

Room was huge, but in poor condition. Privacy curtains falling down. Ice machine not working. Breakfast bar out of food on holiday weekend.

Quite large comfortable room.

I've stayed at this location several times, and the front desk is very friendly and helpful. I also appreciate the cleanliness and quiet, spacious room.

Had a good time . We didn’t really stay long , but we did enjoy it .

It seems like it's going down hill since my last stay a month ago. The breakfast was horrible. I had to find the worker for the breakfast area when there was no coffee at 8:30 am. There was no regular sugar and the coffee was watered down. The eggs looked horrible. The oatmeal container that was out was empty. The room I stayed in could have used a cleaning.

Room was adjoining multiple air conditioning units which kept droning throughout the night

Very spacious and clean.

The Hotel did not honor the type of room reserved and paid for in advance, even though I called 6 hours before arriving, confirming the reservation and room type which was,1 full Bedroom. Had I been told the truth, I would have had 6 hours to change Hotels. Coming in at 3 AM in the morning left me few options and they knew they had me. In other words, a classic “Bait and Switch”. They absolutely knew they overbooked rooms and knew that late arrivals would not find other accommodations therefore they had to take what they had. The same happened to a friend that was traveling with our group. Our group is large and attends many sporting events over a course of three months in Lubbock and I can promise this Hotel and other Hotels that are under the same ownership, they will lose all of our future business. Moreover, this Hotel refused to correct the mistake or offer any type of refund. The Breakfast had minimal items, not anywhere near what was advertised. The food area was not only poorly stocked but very unkept. The room was not adequately stocked with towels and upon getting out of the shower, it was discovered that not even a hairdryer was available in the room. I learned through investigation that the Manager had been terminated recently and the interim Manager was ill prepared to take over. I’ve also learned the name of the ownership group and which properties they own, and I will be doing several more reviews about this ownership and their other properties.

Dirty

Amazing location and large, clean room!

Friendliness

Nicely appointed facility and room, with courteous and competent staff

We had no hot water from Thursday night until Saturday morning. We checked out never having even had warm water. It was freezing. The staff was uninformed and completely unhelpful. We would never recommend this hotel due to terrible mismanagement.

Still a nice place to stay. The place is getting older and it’s starting to show

The staff and hotel was second to none. Definitely wil be staying here again.

We had to take a cold shower. There wasn't any hot water our entire stay. When we brought it to the staff's attention, we were told that it was being worked on. There was a stain in the toilet, which made me question the cleanliness of the establishment. The staff was nice.