诺福克机场万豪居家酒店

verynice

Clean attractive hotel. Enjoyed our stay. Excellent breakfast at no charge.

Good

My room smell really back the shower curtain was broken. The pipe was dripping all night. My room never got clean the next day. Room service was rude especially when we ask for blankets and sheet for the sofa. It was very noisy. One of my worst stay ever

The sofa bed is so dirty

We were excited about the stay until we received notification from the hotel representative while we were half way there that we had been changed to nearby Delta hotel due to unforeseen circumstances. This was a family trip and we had two grandchildren with us. We were eventually accommodated afterr my husband expressed anger and disappointment we were eventually accommodated due to a sudden cancellation.

Everything was great except the airplanes are real noisy near the hotel if youre not a deep sleeper.

Wonderful amenities, comfortable and clean suite, friendly staff, great breakfast.

Close to the naval base

Hotel was fine, a lot of noise from airplanes and we couldn’t stay in our two bedroom room we booked bc they said there was plumbing issues, but they did give us a discount

When we arrived, they didn’t not have the room we reserved (a 2 bedroom suite). We receiving

Perfect accommodation.

We have stayed here many times before and have never had any issues. This time around, despite the fact that this hotel was the most expensive in the area, I chose them as we had been here before and they were great. Well, not this time. New management, everything has fallen apart, poor room conditions, the entire floor smelled like wee. The last two days we were there, our entire room smelled like week as the smell was traveling through the vents and coming from the room above us. The only positive thing I can say about our stay here this time is that the staff is top notch. We will never stay here again, unfortunately

We have been using this hotel for years, always our go to. The place is amazing and so is the staff. Recommend to everyone who comes for a visit.

It was a good stay airplanes were loud and beds small

Breakfast was great and very friendly and professional customer service

Very nice staff front desk very polite nice service.Good breakfast. Super cleaning. 100%recommended.

Check-in experience was terrible. There was a staff shortage and some technical issue. We waited in the queue for more than 15 mins as there is only one staff and after reaching the associate we came to know some issue with the booking as they were unable to retrieve the booking and waited for more than an hour to finally get the room.

Hospitable service at Front Desk.

The most important part of most experiences are the initial interactions with someone who represents that business. Kristen at the front desk was the person who I had my initial interaction, and I can say with complete confidence that she is understands the importance of the customer experience. She was welcoming, her tone was respectful, she was attentive, and everything else a client would hope for! Kristen had told me she had been working there for less than six month, but really loved her job and it absolutely showed in her action. THANK YOU Kristen for such an amazing attitude!