迈阿密南海滩皇家棕榈臻品之选度假酒店

Cleaning staff can do better

Positive: Check-in was great! Super easy and friendly staff. We were able to check in early and received our room right away. The pool area was very nice and the pool was very clean. The proximity to the beach was also a plus. Lobby area was also nice. Very walkable area with plenty of things around the hotel. Negative: Rooms were dated. Time to update some of the furniture. At first we thought the table was dirty but it was just old and scratched up. The water pressure was also lacking. We needed to go down three floors before we were able to locate a working ice machine. Lastly and most importantly, my son’s mattress had something that appeared to be blood on it. We didn’t discover until the next morning when the sheets moved and we noticed it. We eventually received a new mattress. We did have to call three times and were told they will take care of it right away. Eventually we finally received it after getting back from touring all day and discovering the room was cleaned but the mattress was still the same.

The property is a great location. The hotel looks like is under construction. The elevators didn't work. Need a lot of work the carpet , wall and ice machine

Great location!

Proximity to beach

The hotel staff were very pleasant and accommodating. The hotel also was in a very convenient area close to shops and dining places. I would stay here again.

This property is not maintained well. This is shame on Marriot brand. I heard they are starting renovation very soon. The rates of the property are too much seeing the pathetic condition of the property. I would like to request full refund for this. The bathrooms were dirty with cracks on sink. The Power outlets were full of filth and dirt.

Everything was good except our check-in experience. We arrived to the hotel at 6pm and our room wasn’t ready despite the hotel advertising that check-in time was at 3:00. The clerk took my wife’s number to text when the room was ready (he said 15-20 minutes). After 30 minutes, we had not heard anything so she went to check and talked to a different clerk and he said the room was ready but he didn’t see the number to text. Then our room key didn’t work and they put us in a different room. Confusing!

I recently stayed at this hotel and was quite underwhelmed by the experience. The room felt old and outdated, and unfortunately, there was a noticeable unpleasant smell that made it uncomfortable to spend time inside. To make matters worse, the refrigerator in the room was completely inaccessible, which was a huge inconvenience since I had planned to store some snacks and drinks. Overall, the stay did not meet my expectations, and I hope the management addresses these issues soon.

I recently stayed at this hotel and was quite underwhelmed by the experience. The room felt old and outdated, and unfortunately, there was a noticeable unpleasant smell that made it uncomfortable to spend time inside. To make matters worse, the refrigerator in the room was completely inaccessible, which was a huge inconvenience since I had planned to store some snacks and drinks. Overall, the stay did not meet my expectations, and I hope the management addresses these issues soon.

Beautiful property. Room was nice. The true gem of this property are the pools and beach. Unlike some hotels in the area you don’t have to cross the road for the beach - it’s basically right on the property across the bike/walking path. Could not have loved our stay more . Everyone was so kind. The pool restaurant was delicious too. Will be back for sure

The hotel was nice, but one elevator was out of service the whole week and the bathroom by the pool was always a mess.

This is my 2nd time staying here and I have NEVER BEEN DISSATISFIED! I love it here!

The entire staff was super friendly and extremely accommodating. We are definitely coming back after the renovations!

very disappointed room was not ready checked in at 5:30pm

Loved the hotel and it's retro vibe Food was excellent Service was excellent, no complaints! Sad to know it's closing for several months for renovations

I barely slept while staying there. The walls are made of paper and you hear everything happening in the hallway. Not muffled either, it’s like people are in the room with you. Every time a door opens or shuts, every conversation in the hallway, when the staff starts cleaning. No one was especially loud, it’s just terrible sound proofing (none). Facility is very clean, staff is kind and courteous. Building could use a bit of love.

Great location.

Have been staying at this property for 17 years. This year’s stay was excellent until my last night. Very disappointed in the noise levels below my room. From the reception to the machine that was bellowing for a good hour or so to the people hollering out front. No insulation against sound at all. Time to move to a different location next year.

The staff at the front desk was amazing .