费城机场索内斯塔精选酒店

正在修没有东西吃晚上很晚到很饿

Perfect hotel close to the airport

Let’s start by saying the front desk staff was the rudest person I encountered on my entire trip to Philadelphia. When I asked if there was designated parking so I wouldn’t be parking illegally. She replied with “outside” in a very rude manor. When given the key we were unable to read the WiFi password OR the room number, but luckily I heard what room she said. When I went back and asked what the WiFi password was she said “WiFi isn’t working”. She was a horrible host. Very snotty. The room desk was covered in crumbs and there were crumbs or something on the floor also. The bathroom by the lobby was not clean either. For paying nearly 400.00 (with a deposit) I expected more…. At least more respect, and not be treated like I was inconveniencing the front desk worker.

They cancelled our reservation and it was a challenge t o fix this issue onsite. They then gave us the wrong room type, and when they moved us to the right type, the room was occupied by other guests. We ultimately moved again to a clean room - but not worth the hassle at all.

Balcony doors was broken

Place was nice and very close to the airport. First stay at a Sonesta and will definitely book again based on that experience.

The room was fine. Told they had restaurant. It was

Beautiful spacious room. Very clean. Quiet hotel. Friendly staff.

Most everything was great. Overall, I would probably recommend. The front desk staff was matter-of-fact. No welcome or warm fuzzy greeting. But got the job done. The walls are tissue-paper thin. I could hear the person in the next room using the bathroom and they were playing music until 3 AM. There is no way to continuously run the fan, so nearly impossible to sleep. The bed was really comfortable. The room had everything I needed. I’m not sure I would call the bar in the lobby a restaurant. I didn’t see a menu anywhere and the all-business front desk lady told me I could ask what they had to eat because, “Sometimes she has food back there.” I ordered food to be delivered instead.

I loved the room.

Carpet on 1st floor hallway was extremely dirty...not what you expect to see as a guest. Very limited housekeeping. Front desk advised that housekeeping for guest rooms is only performed every 6 days!? Unbelievable! Can not recommend this hotel!

Very small quaint hotel, but met my expectations if not higher. Rose were a great size and the bed and the pillows were so comfortable!

Disgusting moldy ac barely works awful

Staff was rude

Proximity to airport and friendly staff. Comfy bed.

Staff was great! Quick check-in. Very friendly shuttle drivers. Bed is VERY comfy.

Super convenient. Love that we can reserve a spot on the airport shuttle!

Customer service top tier

Quiet and very clean. Friendly staff