Spark by Hilton Rochester University Area

The only negative comment is the breakfast quality,the content is disappoint. The other service items are acceptable.

Didn't like that we were on the top floor & there are cell phone towers on the roof.

We stayed there for 2 nights. It is near to RIT. Many dinning options around it.

Emily at the front desk was pleasant and helpful

Just very average for a Hilton property not worth the price

Felt very good

Smell in the washroom and the bedsheets or pillows smells like sweat!!

Check in very slow..almost an hr. Staff tried to compe sate by late check out but manager refuse to honor.

The staff were great and friendly. The room wasn't the cleanest but adequate for a one night stay. The beds and room were fine, but the bathroom could have been cleaner. The breakfast was lacking. Many places I have stayed have a hot breakfast, but this one was a true continental breakfast with pastries, fruit, juice, and cereal. This was the most expensive hotel we stayed at in our trip, but it was arguably the worst. I have certainly stayed in worse places, but I felt the quality should have been higher given the price.

Spark is very basic, good as a cheap way to stay a single night with the family on a budget. Everything was clean and well kept. My only complaints are the breakfast was maybe a little too basic with limited space in that area, and we got a suite but it did not have its own microwave.

Upon arrival hotel appeared tired next to a closed old Fridays in parking lot. The line for check in was 6 deep with one poor woman working desk and phones. After 45 mins and of looking at a tired and dated lobby we gave up and walked out having never gotten checked in

Very clean

Good breakfast provisions.

Room wasnt the cleanest

It was ok.

We stayed at this hotel after a 10-hour drive from North Carolina, hoping to get some much-needed rest. Unfortunately, around 5 a.m., the fire alarm went off unexpectedly. It was loud and disruptive, and no one from the hotel staff followed up—no call, no explanation, and no one checked in to see if everything was okay. My husband and I were startled and couldn’t get back to sleep, so we ended up getting dressed and leaving early. It was a disappointing end to what we hoped would be a restful stay.

When I looked up the property it showed that it had a pool. There was no pool.

Requested bath with handheald showerhead while reserving,still not given,wrong room given and said all rooms are same,

no extra charge for good coffee

It was clean, staff was great, the breakfasr bar was good, and i felt safe there.