Spark by Hilton Virginia Beach Oceanfront

Nth

We were not made aware that the hotel was under renovations the elevators were sketchy and the fumes and odor was annoying would not stay again until its complete

Great location! Hotel is under construction, which was not disclosed when booking. Upon arrival, the electronics in the room weren’t even hooked up or usable. I had just driven 11 hours and it was after midnight. The front desk clerk was able to get one of the construction workers to help. But he did not speak or understand English, so we had to communicate via an app on his phone - which complicated and prolonged a resolution until after 3am. Overall, the room was clean and amenities were all new. However, there is some construction noise and details I wish I knew prior to booking. It appears renovations are close to completion, so hopefully not an issue for future travelers.

The hotels under renovation to be changed to a Hilton Spark they had no breakfast they had to come in our room and physically take out our AC in it and put a new one in at 1 AM and then they triple charge us on our credit card. Also, I left a pair of work boots there and to call them the day that we stayed and the day after I was unable to get anybody on the phone at all. Once I was able to get them on the phone two days later, they said that no one had seen my work boots from our room.

The property appeared to be under construction. You were awakened by a loud noise there also was tables and chairs stacked up in front of the door leading to the pool.

Awesome

When dirt arrived

When I arrived I came into a full on construction zone. Everything you can think of that you need to repair a home all over the front lobby like the place just opens that day for the summer. I informed the front desk I was early and around the area. I asked if they could call me when the room was as ready they said no. The elevators were scary and one reeked of vomit. Our room had NO AC and when we told the staff they pretended to not understand and made no attempt fix or give us another room. The second time we complained we requested they fix the AC but we were given a fan. The last and final time we asked to have AC fixed or new room it was completely disregarded. We had no room service not even the basics trash removal and towels. The cleaner refused to give us towels when they were in the halls working from cleaning cart. We asked for towels one day 4 times and we got 1 pool towel. That was the only towels we got the whole stay besides the 1 hand towel, and 2 shower towels that we began with. The pool can be used by the general public, big crowds lots of adult activities with bar and DJ on site. Checkout I reminded them how miserable and uneasy sleep was because of the lack of AC and having to keep the door open to get some of the hall way cool air. I was laughed given no type of attempt to make it right. There was no customer service at all. Make sure you don’t need to have the modern or basic conveniences that you would expect for the price paying here.

Parking was a nightmare, horrible customer service, room was not ready at check in—bed un made room not cleaned. Had to wait after check in time to actual get into the room. Hotel is under construction, tools and supplies everywhere, very unsafe and loud. Our back door patio door on the first floor did not lock—it was rusted so badly. At check out we were given a late check out by the manager, Cash, and then were harassed by the girl, Anna, at the front desk. She came to our room and said she was calling the police since we didn't leave in time. My two daughters were crying and scared and worried we were trouble—this was unacceptable! This was a horrible experience. They need to close, fix the hotel, rehire new staff that understand customer service and then re-open. Also they advertised a pool with the hotel—the pool was open to the public, super crowed and had a bunch of intoxicated people —we couldn’t even use the pool and the water was filthy.

We spent 500 on two nights to watch a festival on the balcony and they blared awful house music at the pool for the majority of the two days. The elevator's are half in construction and they were gross and terrifying. We were lucky to at least get one of the renovated rooms. Despite it not being the room we requested 3 times it was alright. Don’t go there if you think your going to be able to see any live music cause the pool music was so loud it drowned out all the stages and we could hear it blaring in the room.

The check in person refused to give me a pass until her coworker said it was ok. I'm here for a concert from out of town I would have just had to drive around for an hour I guess. I had called to confirm the day before and when we were checking in the other representative said the guest SHE was checking in could come back at 230 to check in my rep said 4. It's just crazy how you get different answers with different reps.

Offered us a room early. Easy check in

The view was amazing!

The room wasn’t clean ( exactly the way the construction leave it) the tv didn’t work, the toilet didn’t flush, very dirty:)

Horrible they never came to open the back door the water was cold and they were doing a lot of work to the hotel something I was not expecting

They should have issued me a hardhat, safety glasses, steel toed boots, and a hazmat suit the minute I entered this place! Once I got to my room, it was OK. Came up to my room at one point and my door was left open, and the whole floor was flooded. And no one was around. So I used the towels to mop up what water I could off the floor and went down to the front desk and made them aware. They said oh yeah we have somebody working on it. But no one was around and my door had been left open with all my stuff. I asked for some fresh towels and they told me they would get me one in the morning, which I never saw. That evening I asked again and it was a big runaround and finally I got one extra towel. There’s also a cooler of bottle of water in the foyer and I asked if they were complementary and they said no and tried to charge me three dollars for one so I had to put it back. I manage somehow to stay four nights. On Sunday night there was so much beating and banging and grinding and jackhammer all through the night up until morning. I thought the whole building was gonna come down !

The room was great with a wonderful view of the ocean. However,

This hotel is absolutely nothing like what they are selling it as. It is completely under construction, hallways entryways and lobby blocked and work starts early before 7am. Everything dirty and smells bad. They did not clean the room at all before check in the guest before us hair was all over the bathroom. They say they have WiFi but they do not. They say they have breakfast but they do not. The Luxury and comfort of the hotel is non existent. The staff was rude and not helpful . The pool is for public use. I could really go on and on. The balcony’s are decent that’s all I can give a positive.

The location and the staff were good but they are under construction and they have razor blades and stuff laying everywhere and they are grinding and everything else at 730 or 8 in the morning makes it harder to get any rest

The unexpected fees and the construction. The hotel is going under renovations on each floor. When i was walking to our room there was drywall, paint, cement, all of the walls and floors. Our room reeked like someone had just used the bathroom. You practically had to slam the door open and clothes. The balcony had a chair that had nails looking through and poked my back. The tv wasn’t working I called the front desk and said they were sending someone. No one ever showed up. They didn’t have breakfast. This hotel should have at least one floor ready for customers to use where there’s no construction going on or at least do construction one floor at a time. Our room had work done but you can tell it was just a rush. The only thing that made this hotel reasonable was the fact that parking was right there and we were right on the beach. Book this hotel at your own risk i would say if you’re only staying for a night that’s fine but couple days you’ll be uncomfortable the entire time.