Springhill Suites Buffalo Airport

We reserved a double bed room for 5 of us. Instead were given a King bed and were told we don't commit the room. Neither Expedia, nor hotel took the responsibility. No crib or extra mattress were peovided either.

The hotel rooms were clean, spacious and the price was reasonable.

Great rooms. Nice pool. Included breakfast was very good. Front desk staff could have been a bit more pleasant. Little things make a difference sometimes. Overall, a very nice place to spend the night.

Property was under construction and we were not informed and were given a room on the floor that was being refurbished. We were there for a wedding and had to be extra careful not to ruin our clothes because of paint on the hallway floors and walls, debris every where, and smell was disgusting. Also no housekeeping service the entire 4 night stay. Extremely disappointed! Was charged full rate!

Excellent Hotel l highly recommended .

We were put on the floor where they were renovating. There was wet paint and drywall dust everywhere. Our kids had paint on their shoes from the carpet.

The curtains are to short in the room which allows cars from the parking lot that have lights to shine directly into the room making it hard to sleep

The rooms are spacious, which is nice. The thing I found super annoying is the bathroom being the center of the room, with a big glass sliding door - so there is not way for hte light from it not to flood the room. When traveling with a family this is a real pain. Also - all the bathroom floors have a slippery residue on them - even the accessable room. Also - the accessable room had a low toilet, there were bars next to it, but still, that low squat is worth noting for those who have hip or knee issues. The bathrooms floors are very slippry - even with shoes on. I would never go barefoot in them.

Spacious rooms Delicious Breakfast with variety options Enjoyed stay

It works for a brief stay.

Comfortable and clean

Staff was great. Big rooms. Comfortable. Great continental breakfast

Highly recommend for the families.

Right off main road with lots of options around.

Very pleased with the room setup and cleanliness. Staff we encountered was great. Breakfast was just okay but it was free!

Front desk Staff - Christian is very understanding, he was quick to get us a room. We came from Las Vegas, NV to Buffalo, NY to visit Niagara Falls, NY. Room was clean, bed was comfortable & firm. Hotel is close to Buffalo Airport. My daughter are happy customers

Close to everything.

A front desk clerk here was one of the most unprofessional persons I have ever dealt with. It was so bad. I thought that she was gonna physically attack me. I was uncomfortable here the whole time. She argued with me in front of customers screaming at me across the room because she overheard me asking someone else for help who I thought could help me. This was one of the worst experiences I have ever had at Marriott. And I am a Marriott Bonvoy customer. Most of them are very nice and very professional. I could not believe what I walked into on this particular night.

Sink in mini bar in the room was clogged. The hotel lobby smelled of strong perfume, chemicals from pool and cleaner. It was an instant headache. Terrible. Front desk wasn’t that helpful either.

Not a good experience. At breakfast many things weren’t refilled, even though there were hours left. Water jug was usually empty. Was charged daily by an error even though I pre-payed (they eventually fixed it after 3 phone calls).