Springhill Suites by Marriott Houston Dwntn/Convention Cntr

Good

Was confused upon checking in like many others as I read later online, because there are two hotels in the same building: Springhill Suites & Courtyard, both by Marriott. There is no self parking on the property only $60 valet. However, we discovered the 1110 Travis Garage ended up being a great option. We stayed on a Sunday night, and when we left Monday morning, the cost was only $10! The location is great, right in the middle of downtown. The room was very spacious, the beds comfortable, and the bathroom setup was good with shelves to place items. There was no hook on the back of the bathroom door to hang our travel toiletry bag. It was pretty noisy at times, which is understandable with being downtown, but we heard loud cars/motorcycles and larger trucks with their “backing up” sound quite a bit and clearly. Breakfast was amazing! Turkey sausages, cage free scrambled eggs, oatmeal and several toppings, and the best waffles I’ve had from a hotel in a long while! Very soft and fluffy! Chocolate, whole and 2% milk in bottles/cartons. Overall, we were a little skeptical initially, but after our trip, we were satisfied with our experience here. Don’t forget to get Frank’s Pizza delivered and tip well because they are always extremely busy and deliver on bikes! Get the classic pepperoni and/or simply cheese. The “cheese sticks” were also delicious.

Wonderful stay! We did have a hiccup with the valet got rained on but as soon as we walked in the front desk representative brought towels out for us! It was so thoughtful.

Considering there were three big events (Cubs in town, Pride Parade, Beyoncé) going on in the area, the lobby was well managed and the service was great. We went to the Astros game and it was an easy walk - 20 minutes. Only one ice machine in the entire hotel seemed to be working. We had a little trouble figuring out how to get in.to the hotel Three Marriott properties together with confusing exterior signage made us unsure where to enter.

Staff are very friendly and welcoming

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I would stay here again to attend a show at the House of Blues

No hot water the first night. Very slow elevators. Internet went down so we waited for about 45 min after getting into Houston around 9:45pm. The fitness center was good and room was well cared for. But there was the smell of Marijuana on our floor

The suite was very big and enough space for 7 people.

No airport shuttle for guests, only 1 elevator working so wait times were ridiculous, we were on 16th floor. The pool is shared with another hotel and literally only 6 lounge chairs by the pool. Plenty of room for more. Staff and cleanliness were great. More care needs to be taken for actual property. A hotel of this size should offer airport shuttle.

Personal muy atentos

Lots of stains on ceiling and walls. TV situated in wrong place. The room images seen on website is not what you get and how it looks. Some of the staff is a bit rude. Bedding for sofa bed was not removed or packed back properly. Room was not cleaned properly. Bathroom parts are updated but cupboards are dated, carpet floors were dirty and needs vacuumed or deeper cleaning. Marriott is misrepresented here.

Rooms are very nice and staff were great. Breakfast was excellent!

Loved this hotel, very clean and inviting, helpful staff 24/7

The Hotel was great and the staff and service were wonderful. The only issue was we had minimal hot water for one of the mornings, most likely a boiler issue, but it was resolved later in the day. I would recommend.

Friendly staff

was such a great spot and the layout of the room was perfect for 4 people!

Absolutely love this hotel. Room was great and it was convenient

Staff was extremely nice and friendly

We stayed two nights. There’s nothing in the description of the hotel saying that they’re going to charge you $60 a night to park a car. It’s only posted on the teeny tiny valet stand that if they’re busy, you will never see because you’re waiting for someone to come get your car out in the street. From floor nine down to one only one floor has a working ice machine and you don’t know until you go to all of them to find ice. We had no hot water the first night lukewarm water the second day. They kept saying they were going to call the elusive engineering team, but nothing ever got fixed. The people that work there most of them were very positive. But the lady, I ended up with this morning on our checkout morning, which was at six because we had to leave early was not helpful at all and could care less what I was telling her about the room after I had already called to the front desk and complained both times we had no water and no ice machines on any of the floors.