IHG 威廉斯维尔布法罗长住套房酒店

The hotel did not have anyone’s reservation. We had to leave while they sorted it out. Thankfully they made it work.

The hotel is doing a fantastic job with its renovations. It is almost finished, and we feel at home even while away. Thank you!

The room is big , nice bed , clean

Renovation is happening while we were checked in. Whole property was in mess

The staff was as friendly as they could be considering everything that was going on. The hotel was underigjgn contruction at the time and it was obvious the room they had me in wasnt ready. Nothing was done ac wasnt working in 80° to 90° heat construction workers kppt trying to get in.they had to give me box fans just to cool the room down.

No hot water. No coffee. Be prepared to walk over razor blades as it’s an active construction site working from 7am-11pm.

We had a pleasant stay

It was under a renovation but nice and clean and staff was very friendly

The mattress cover was dingy and gross looking but the rest of the sheets look good. The room was okay not top end but worked for the 1 night we stayed.

The hotel under construction has a lot of dirt and didn’t notice me before I arrived. And they said will arrange for me shuttle but no one arranged for me almost I was missing my flight.

Under construction, no breakfast.

Hotel is being rehabbed. It is a building site.

Expedia did not inform me that the hotel was in total renovation mode with no pool, no loby, and no breakfast. We ended up having to stay elsewhere. This was the worst service ever by Expedia. The hotel had to phone me to let me know of the situation.My use of Expedia will quite possibly end due to this.

This hotel should not be open to the public at the moment. It is under construction. Extreme construction. The lobby is full of construction materials as well as the rest of the hotel. The hallways are full of building supplies, dirty, paint and plaster. I paid for a suite and my first room had no running water, exposed outlets and wires, the counter wasn’t finished. The tub had dirt, garbage and footprints in it. The floor was covered in dirt and plaster.

It was great! Even though it was under construction the room was clean. We got there after midnight and our original room the key card wouldnt work. We got a huge upgrade to a suite with a jacuzzi tub which we really enjoyed. The upgraded hotel will be super!

This property is under complete renovation and needs to be closed during this time. No amenities available, no cook tops in the room, no carpeting, dust and dirt everywhere. The new update will be great but, in the meantime, close the hotel during renovations.

Property is under construction and most of hotel amenities where not usable and rest was unfinished and dilthy

Although listed as a Buffalo Airport Hotel, it turned out not to be honored by tour company for shuttle pickup. Ended up having to get a rental car.

Was great other than the renovations

I think this place is closed for renovations. Or it should be until renovations are complete. This might be a problem with Expedia and not the hotel or chain. The clerk seemed surprised when we walked in that anyone would walk in. The key card machine was only able to produce one card for us after multiple tries. The hot water was not properly connected in the shower. I could see where it leaked. No carpet anywhere, everything ripped up. Just a construction site. Glad it's behind us. You should not be open for business in this condition.