锡拉丘兹君悦

Convenient right off the interstate

The floor in our room was filthy. Probably hasn't been cleaned in quite some time. We had a 2 queen suite as we made the reservation for 2 adults and children. There were 2 towels to use. Breakfast was interesting. The coffee tasted like water, the pancake machine didn't work. No toaster. Juice machine didn't work. Tje staff did try to no avail to fix things.

Overall - bad experience. The property sits adjacent to a Lockheed Martin parking lot. There is a retention pond at the front of the property, along with a grassy area that appears to be mowed. The pond is covered in algae and is not pleasant. The building is low-slung, with two floors, and the carpets and rooms are not clean. There are very few outlets, so it's hard to plug in your devices. The lunchroom at the front is drab. I did not get a look at the pool or the meals they served. One of the mattresses appeared to have an extensive wet stain along the bottom. Both matresses were old and sunk in the middle and leaned to one side.

I originally booked a room with a jet jacuzzi tub. When we got there, we were told it was broken. Thankfully they upgraded us to a king suite for no additional charge, but I was really bummed about the jacuzzi. The bathroom in the suite was just a regular hotel bathroom. Breakfast was good the next day, and the staff was kind.

Indoor pool water is extremely too cold. Couldnt use the pool during our stay.

overall good, guest laundry was not very good.

The hotel room was decent however, the bedding was dirty, and when asked to replace our comforter, we were told it could not be brought up to us because made service was not running, even though there was a maid cart sitting in the middle of the hallway down from my room. And when went down to collect a new comforter and intern they did not have any and could only provide a blanket, and the continental breakfast was lacking very small and very few options. Staff was friendly and pool area was clean, which was a bonus.

Went for a concert and a visit to Copperstown. The hot tub was great, excellent breakfast as well. Staff was very accommodating, anything we needed we got right away. Highly recommend this property will most certainly stay there on our next visit to Syracuse. A++

There were several things that just took away from our stay. At check-in, the clerk kept telling me there was no membership associated with my email so I opened my email and showed him my email and membership number. At checkout, I was told to leave our room key in the clear plastic box and that she (the clerk) would email me my receipt. That was 8 hours ago.

We came for the Nationals. The staff was very friendly. The rooms, 3 couples had 3 king suites, were clean and spacious. Picnic tables with a pond view made it nice to sit and relax after a long day of walking. Even with having a showcar and truck and trailer, there was safe parking.

Room was not cleaned, sink leaked, ants in the room, shower curtain missing, air conditioner was not on in the gym, pool area needs to be cleaned and updated. Staff was friendly and immediately changed our room.

Wish the pool opened earlier and stayed open later

Location was great. Ample parking. Friendly staff. The bed was comfortable. The room smelled damp. The faucet in the sink was almost impossible to rinse your hands. The shower curtain kept sliding down getting water all over the floor. Carpet looked worn.

Loved the jacuzzi room and my grandson did too! Staff was nice and helpful! 10/10 Recommend

Gmgood

I stayed last year it was wonderful thos time terrible no water fountain working had no water to buy. Pool dirty at 9 in the morning they ran out of coffee and later on the coffee was cold and not good. Air conditioner was not strong door outdide broken anyone could get in. Ceiling in hall leaking hope it gets back the way it use to be.

If it wasn’t so late at night we would of went somewhere else, but with young children and being on the road for 9 hours we were exhausted, the staff was friendly but the hallway leading to the room was filthy and had a bad odor. The room was dirty as well, did not look cleaned, dirt all over the floor and surfaces as well as the sheets, we used our blankets we brought, there was hair in our towels and wash cloths, the room had a terrible odor. Breakfast was ok, juice, milk and coffee were all watered down. At least the staff were friendly.

The top was dirty. There was no working phone and I had to walk down the hall to shower in another room. There were only two towels and overall the room just did not appear clean. I was told that there was just one other room available and when I went in it, it was musty and dirty, and I didn’t stay in that one either. The room that I did stay in as I stated, the phone was missing and I was told that there was an issue with some type of electrical problems, but most importantly, I had to get off the following morning and walk down the hall and around the corner to go into a different room to shower. Absolutely unacceptable

Our jaccuzi tubs jets were barely working and that's why we booked the room

Room was #3of the worst rooms we ever stayed, toilet seat was completely loose shortage of everything. Walls of room were filthy, curtains grose stained molding and wallpaper loose every where. Room was out dated. I have pics that will be posted somewhere.