海茨酒店

There was construction starting very early and lasting all day in the parking lot

I recently stayed at the Heights Hotel in Falmouth. It was a less than stellar experience. To preface, no one was on the property that worked for the property. The restaurant staff next door gave us more information than actual hotel staff. The restaurant next door had construction on their exterior, so there were workers frequently blocking the entrance to the parking lot. We couldn’t find our spot for our unit (they are numbered by your unit number). After some investigation, we found our spot but the restaurant next door had placed a bag over our spot, marking it as theirs. We parked there anyway. The code for our unit was incorrect. Luckily it was one of two codes that they sent but that doesn’t seem very secure as I stayed on a Wednesday but received them on Monday. If I came back tomorrow, I’d know how to get in to someone’s room because they use two codes. To add to the insecurity of the unit, the door isn’t squared properly in the frame so the deadbolt doesn’t line up with the receiver. There’s no actual way to secure the door which is an exterior door. We placed our suitcases in front of the door in case (there is also no chairs or any other furniture other than the bed). The bathroom was… well. It was. The shower was extremely narrow and dark with no light. I had to shower with the curtain half open to be able to see. Additionally, it is so small there is no where to get out of the spray to be able to wash your hair, your face, anything. You’re just getting spra

Full of awesome folk who help into my room. Location was perfectly distances from the harbor for walking. While still being right there by the beach. Great food, great people.

Location

Girls weekend on the Cape. We stayed on second floor in building 1. Spacious room, 2 queen beds, directly across from Falmouth Town Beach. Lively restaurant on site, it was always hopping and we never heard a sound from our room. Staff was very friendly and accommodating. We will certainly stay here again!

Good

Clean and comfy in a good location but no hot water so no showers, not even a little warm.

The hotel reached out the day of saying there are hot water issues with the uni and they might need to rearrange our room. There ended up being with no follow up and we showered with ice cold water. They also did not respond when I reached out the next day notifying them that the hot water was still broken.

I didn’t like how the people around kept staring at us because we were black. The staff were very nice. The old man in charge of parking seemed a bit confused but whatever. Maybe too much time spent in the sun.

My brother and I were visiting family in the area . We had a great time at the hotel and restaurant . . Our room was nicely furnished and the beds were so comfortable !! I’m planning a trip back and so is he . Thank you for a great stay !!

Great place! Loved John at the office - he was amazing!

The area it was located in was very nice. It was great that there was a restaurant right in front of the hotel but it did make it a little loud at night considering the room was bottom floor right in the back of the restaurant. Parking was a little confusing also because you received a pass with you room number corresponding to a parking spot but it didn't seem to matter. All in all it was an enjoyable stay.

The room was not as described on Expedia. Very small room, TV didn’t work, shower had no light and barely big enough to shower. Room face a bar, no staff at check in or check out.

Room was very small. Not even a chair to sit in . It was dank and musty. Windows could not be opened. And air conditioner was noisy.

Great location! Great restaurant next door!

This property is overpriced

Tooooo much notice from bar. Way tooo uncomfortable due to extreme notice from bar. Would not recommend.

Nicely situated across from the beach. We appreciated the use of the beach chairs. Unfortunately we were in a ground floor room which we did not enjoy at all. There were crowds of people outside our windows and doors both days. We could never open the blinds or windows to enjoy the view. I would only recommend the Heights if you could ensure a room on the second floor.

Great stay! We will definitely be back!

Great location. Needs a renovation.