The High Line Hotel

酒店要求下午三点后才能办理入住，三点半到达，等待半个小时依然说房间没有打扫不能办理入住让继续等待。再三与服务人员沟通，服务人员蛮不讲理，也不回复到底要等待多长时间。问能否取消预定，回复不能取消否则扣除已经预付的一天房费！忍无可忍之下要求与酒店经理直接谈，最终才给办理了入住。在与服务人员沟通过程中，感受到服务人员的素质之低，寻求其他服务人员协助，每个都事不关己的冷漠态度！酒店大堂拥挤不堪，办理入住只能站立等待。入住后的房间是二楼，靠近街边，房间夜晚非常吵闹，无法入睡。房间内的装修与设施陈旧简陋，根本不值近4000元人民币房价！发誓永远不再光顾这家黑店！

The location is definitely the only thing standing out and the idea of the Hotel—very convenient for getting around New York, and surprisingly quiet for Manhattan, which was appreciated. However, the condition of the hotel leaves a lot to be desired. The building is very old, and it shows. There’s a persistent musty, old smell, and we noticed signs of mold. The AC is very loud, and I am not a light sleeper and I had a hard time. Between that and the smell. The walls were visibly uneven, with several areas showing patch jobs that looked like quick fixes for deeper structural issues. Cleanliness was below average, and there’s no concierge or security, which made the stay feel more like a dated apartment rental than a proper hotel for the money. If you're only after a quiet spot in a good location and don't mind rough conditions, this might work—but it’s far from comfortable or well-maintained.

The property has a special archaic feel in the hustle and bustle of new york. Good helpful staff, clean rooms and amazing stay. Highly recommend the place

Nice but older hotel. Rooms were clean and bed was comfortable. No lobby for check in but staff was very friendly, attentive and helpful. Room wasn’t ready at noon but they held our bags while we shopped around. Water in the room would have been nice. The bar and coffee shop is not part of the hotel so you couldn’t use room charge. Overall a nice stay

The staff allowed me to check in before 4 p.m., a very nice gesture!

Iconic building...the hotel is lacking amenities. No front desk, very few good food options, and very expensive overpriced outdoor bar; expensive cocktails that were not good.

I love this property. The West Chelsea location is quiet and the hotel has great character.

Very nice, quaint hotel, very close to the highline and good walking. Unfortunately, the air conditioning did not work in the middle of July so it was a very hot night of sleep!

Super friendly staff. Nice rooms. Comfy bed. A bit noisy on the 10th Ave side. Super location.

Nice place. Impossibly small room.

Hotel charmant rénové avec beaucoup de goût, situation parfaite à Chelsae à 2 pas de la High Line

Nice property. Very kind and helpful staff. Convenient. Charming decor.

Great

Charming hotel in a perfect location. Very friendly helpful staff, good WiFi, I was able to work remotely. Linens and amenities are excellent. Supperb café on the premises. Hotel being dog friendly, is a huge plus for me. Would be great to have a washlet seat in the bathroom is the only suggestion. Highly recommend, definitely will stay again.

This place is unique and a great value! Super comfortable rooms, friendly and accommodating staff, good location for SoHo and the Village, and amazing for the Hi-Line and Chelsea Market. The rooms are uniquely decorated, very roomy (especially for Manhattan) and charming.

The property is a classic older hotel with beautiful clean accommodations and a great coffee shop. There is a tree covered patio and courtyard. The staff is helpful and very welcoming!

Loved our stay at the high line!

I had high expectations for the High Line Hotel given its reputation and prime Chelsea location, but unfortunately, my recent stay fell far short of what I anticipated. The room felt dated and worn, but not in a good way, and not matching the premium price point. There was a musty smelly throughout. The biggest issue was the poor value. The rates are high considering the lack of amenities, lobby area, and service. The bathroom was gross. Definitely fell short of a four star hotel - closer to two stars.

The bare bones of the building looked cool, but basic things were terrible (by that I mean “basically everything”). For example, there were typewriters in the lobby, but half the keys didn’t work or got stuck, and the ink tape was dry. The coffee bar was open from like 7:00-7:05 AM. The stair situation was some kind of labyrinth. The elevator was dark AF and slower than your grandma’s 5k time. No shampoo in the bathroom. Booked a room for two and there was only one bath robe. The plug in the bathtub was either stuck down or detached completely. The mattress was fine, but the pillows were excessively squishy (like your dad). The rug under the bed had holes in it. Pretty sure the paint chips around the windows had lead in them and the owner ate them. Pros: The “front desk” staff (who stood at a built-in book shelf in the lobby) were friendly, the bicycles we used functioned appropriately, the toilets flushed well, the complementary water bottles you had to specifically ask for worked as expected. There were sharpened pencils in the room. The location was deece. Cons: basically everything except the bro at the front built-in book shelf with the iPad. The gym situation - you gotta ask for the gym post card, then get over to the Chelsea Piers Fitness place (if you don’t get the giant post card with a QR code the fitness center will give you a hard time). You could just sign up for a free first month at Equinox and it would be nicer and closer. Overall not worth the $$$$.

A beautiful, historic property in a quiet part of Manhattan. Centrally located, but far enough to have a respite after a day of sightseeing. Lots of coffee shops, restaurants frequented by locals are nearby. Hotel hallways are a little run down, but the rooms are spacious (compared to other NYC hotels).