高线酒店

酒店要求下午三点后才能办理入住，三点半到达，等待半个小时依然说房间没有打扫不能办理入住让继续等待。再三与服务人员沟通，服务人员蛮不讲理，也不回复到底要等待多长时间。问能否取消预定，回复不能取消否则扣除已经预付的一天房费！忍无可忍之下要求与酒店经理直接谈，最终才给办理了入住。在与服务人员沟通过程中，感受到服务人员的素质之低，寻求其他服务人员协助，每个都事不关己的冷漠态度！酒店大堂拥挤不堪，办理入住只能站立等待。入住后的房间是二楼，靠近街边，房间夜晚非常吵闹，无法入睡。房间内的装修与设施陈旧简陋，根本不值近4000元人民币房价！发誓永远不再光顾这家黑店！

Beautiful property and extremely comfortable and clean. Walkable distance to everything. The staff was very welcoming and helpful!

The room temperature was great as well as the bed & pillows. Our room was spacious. Would love to see them add some shelving in the bathroom since there’s no counter space around the sink. Only one elevator but we didn’t find it an issue since we could take the stairs from the 2nd floor.

You can’t beat the location if you come into Penn Station. All you have to do is get on the High Line and walk until it’s time to get off. Our room was extremely clean and I was able to sleep well because there was no noise interference. Our only issue was that the shower didn’t drain so that made it unusable. We were only in town for one night so we dealt with it and management gave us a partial refund.

While I understand that the hotel is an older property, I feel in general that the whole place (room included) needed some TLC. The room's bathroom tiles, especially, needed a good scrub. The threadbare carpet in the middle of the room seemed to also be producing a rather pungent mildew smell. The staff were friendly and the area was great, but I would not return.

A charming hotel in a great neighborhood .

I had a wonderful stay at the High Line Hotel. The location is tucked just off the High Line, which made it feel peaceful and quiet while still being close to everything. The building itself has an older charm that adds to the character of the experience. The bed was excellent, one of the most comfortable I’ve slept in at a hotel, which made for a great night’s rest. Overall, it’s a unique and relaxing place to stay in the city, perfect if you want comfort and a quieter atmosphere without being far from the action.

Lovely property with friendly staff

The Highline Hotel is a super hotel. It has a slow pace to it and feels nice to step off of the street and retreat to this nice space.

We stayed at The High Line Hotel over a hot August weekend to celebrate our daughter’s birthday. We were greeted upon arrival, however it wasn’t until we were inside checking in that we realized the man who offered to take our bags was actually apart of the hotel - he didn’t have a marked uniform on. We stayed in a double queen room. It’s by far the largest room we’ve ever stayed at in New York. There were 2 closets! The bathroom was large. The water pressure was pretty good. The bed was very comfortable. The room was quiet from other guests. The first night we heard noise from outside traffic but on the second night we did not. Overall it’s more of the quieter hotels we’ve stayed at in the city. We didn’t receive turn down service as mentioned on the website and I wasn’t able to get any help from the hotel on birthday decor or a special treat for my daughter. Loved having the coffee shop downstairs. Everything we had was great. Would have loved to have had a cocktail at the outside bar but it closed before we got home each night. We didn’t use the bikes but they looked brand new. The hotel staff made excellent recommendations - we enjoyed Brooklyn Bagel & Coffee Company as well as Gotham Pizza. Location was great for us. We walked to Broadway, the Flat Iron District, the NYC Public Library, Times Square, The Village and took a subway down to the Financial District. The High Line entrance is right across the street from the hotel and Chelsea Market around the corner.

The best feature of this hotel is its location especially for The High Line, Hudson Yards, Chelsea Market and The Whitney Museum. Our room # 27 1/2, was quite small despite the hotel advertising that its rooms are oversized. Maybe we got this room because we booked through Expedia at a slightly discounted rate.The room was clean and comfortable and the staff and service excellent. There is a beautiful courtyard in front but once the Fairweather Bar opens, hotel guests are not allowed to sit there and drink coffee even if purchased from the hotel cafe. There’s a rear courtyard but it’s not well shaded. Also, the hotel advertised a free breakfast and Ed water bottle for each room but had none at the time of our stay. Overall, not a great value for the price.

We were upgraded to a king size bedroom and it was so great, spacious, super comfortable and we did rest nicely all night

no dining facilities except drinks

Check in gentlemen were very warm and welcoming. Love the whole vibe. We will be back!!

Lovely boutique hotel with a wonderful coffee shop and beautiful courtyard to sit at and enjoy. We also loved the pop up restaurant/bar in the courtyard.

My room did have an order but a great place and staff.

Frank checked me in. Not only was he super friendly, but he also gave me an upgrade so that I could overcome my jet lag more easily ☺️

Room was huge, with 2 Queen beds. Very clean and very nicely appointed room. Outside garden bar was nice and there are plenty of great restaurants nearby.

This hotel is gorgeous, the outside, inside and my room. The staff seemed a bit uninterested, but overall I had a good experience. I really liked the Chelsea Piers gym access and the outdoor courtyard.

The location is definitely the only thing standing out and the idea of the Hotel—very convenient for getting around New York, and surprisingly quiet for Manhattan, which was appreciated. However, the condition of the hotel leaves a lot to be desired. The building is very old, and it shows. There’s a persistent musty, old smell, and we noticed signs of mold. The AC is very loud, and I am not a light sleeper and I had a hard time. Between that and the smell. The walls were visibly uneven, with several areas showing patch jobs that looked like quick fixes for deeper structural issues. Cleanliness was below average, and there’s no concierge or security, which made the stay feel more like a dated apartment rental than a proper hotel for the money. If you're only after a quiet spot in a good location and don't mind rough conditions, this might work—but it’s far from comfortable or well-maintained.