拉姆斯黑德酒店

There was a mix up regarding a double booking. Theresa, the receptionist, was impossible to deal with. She yelled at me, hung up, refused to answer when I called back. This occurred before we even arrived. The third party booking agency had to intervene, Theresa was rude and inhospitable. I traveled with the sales and marketing director for the Marriott Ranch, and a long time customer service manager at a large feed distributor, they were flabbergasted by the overt rudeness. The issue was initially resolved by the booking agency until Theresa cancelled our reservation on the last day and tried to tell us to leave the hotel! Beautiful peaceful setting but the management is clueless.

Rams Head Inn is a beautiful property in a beautiful location. Unfortunately, our stay did not match up to the price or the description that we were given. Initial welcome was pleasant and but we couldn’t check in early without paying $100! What? NO! We were told they would call when room was ready. At 3:30 I checked front desk and it was ready but no phone call ever. Our room was not a king balcony as described by Expedia as there are no balconies in the entire hotel. Instead, we were given a two room “suite”with a bathroom in between the two rooms. The bedding, sheets, towels were lovely, but the decor was tasteless and cheap. We ate one meal there which was completely overpriced and over salted. The dining areas outside are beautiful overlooking a sloping lawn to a small bay. Service was friendly and efficient. No indoor seating as there is no lobby. Housekeeping left trash and used glasses. Owner offered NO apology or offers to do anything to make our stay better. Will NEVER stay here again or recommend. Front desk staff seemed untrained and gave misinformation. Owner appeared distracted with the fact that she owns a hotel but does not offer true hospitality - just fluff! Breakfast a total JOKE!!

Beautiful views and lovely service

The Ram's Head Inn is a perfect example of an Inn with everything at it's fingertips, with no idea how to treat its customers. While the grounds and Inn itself are beautiful, I was quite disappointed at the level of service for the rate of over $550 per night. Not only was our room incredibly cramped and small (lacking basic equipment such as hair dryers, iron, etc.), and the service at the restaurant for dinner was painfully slow and inattentive, but the one thing an Inn of this caliber which claims it has free breakfast should provide - a hot, homemade breakfast, was not provided. The cheap, cold bites and Keurig coffee was not a welcoming sight. They clearly wanted us to wait until 11am to buy breakfast from their sub-par, overpriced restaurant. Additionally, the woman behind the counter had an attitude. The whole time I was there, I felt as though I was burdening them by my presence. Save yourself the anguish and don't stay here!

We loved it.