The Rewind West Des Moines, Tapestry Collection by Hilton

Clean hotel. Comfortable rooms.

very nice bed. for the most part good service

.

The room we stayed in was so spacious! The hotel was super clean and the employees were super friendly!

Great staff. Hallways a little dark. Great location.

Nice property and bar/ restaurant on property.

The staff was very helpful- kind

Nice hitel with a good restaurant. Staff was very friendly

Terrific stay. Nice location. Clean, new rooms.

Love the location and the staff is always so friendly and accomadating. Plus the restaurant is a bonus, great food!

Absolutely gotta hotel. Rooms spacious. Bathroom divine. Clean. Beds extremely comfy. Restaurant in hotel absolutely delicious. Lots of shopping and restaurants around area.

Excellent hotel, with convenient access to a variety of shops.

No complaint about the facility but booking was a nightmare. I originally booked on Nov 13 and prepaid $175.07. When I found out the booking was a day later than intended I changed the date on Nov 16 and was assessed an additional fee of $170.42. When we went to check in they could not find our reservation and so I had to pay $178.06. All told I paid $523.15 for one night! Ridiculous. If I don't get a refund of $345.00 I'm never staying there or using Expedia again !!

Staff are professional as the service provided was spot on. The atmosphere at the hotel was clean, fun and again the service was perfect. Will stay there again. Regards, Gregg

Loved this hotel. Food was phenomenal, super clean and loved the hot tub.

Staff was very friendly, and very helpful.

Called to file a complaint with general manager have yet to hear back about the terrible experience I had here. The lighting in the bathrooms are horrible, there might as well have been no light in the bathroom. It is terrible if you’re trying to do your makeup. The ice machine on the second floor was broken with no out of order sign posted, I reported it to front desk and he was not helpful he said to just go to another floor. The next day we come back to our hotel room to find our beds were not made properly and the sheets were just thrown over it. In addition, the main lobby smelled horribly like bleach when I got there. Later that night the fire alarms go off out of nowhere and we’re forced to evacuate out in the rain. Mind you there was no fire and we had to sit in the rain for over an hour with no answers from staff. Considering that this is a “4 star hotel” at the price I paid per night I expected better service. Especially since it is a Hilton hotel. I would not recommend this facility to anyone.

The website indicates "Airport Shuttle" but hours are limited. First suttle on weekends is not until 7:00 AM which is not convenient for early flights. Ended up having to pay a $45 cab ride to the airport, an additional expense I was not counting on. The web site should be clear on the shuttle hours for all days of the week.

Very nice, clean, friendly staff, room was great, comfortable beds. Would definitely stay here again!

Breakfast service in restaurant was very uneven. Great one day and ignored the second.