Trailborn Highlands，万豪旅享家户外系列

Very nicely renovated. Enjoyed the stay. Walking distance to downtown Highlands.

Bed old and soft. Breakfast not much. Clean enough and quiet. Walking easy. Dark but with small porch. Overall ok. Front desk inefficient and less than helpful.

Great location within walking distance to town and many restaurants. Front desk has a young staff & maybe not fully trained or engaged. When arriving at 5pm (with a 4pm check-in) was told our room was not ready yet. When pushed offered the 1st room off the lobby by the elevator & bathrooms. When that was declined, offered a more accepting location down the hall. Was offered no information about the hotel’s amenities or the room deposit that would be refunded at the end of the stay. Our room key stopped working on our last day & took 4 return visits to the front desk to finally receive keys that did work. The room was comfortable & housekeeping did a nice job keeping the room clean & stacked with towels. Morning coffee available early at 6am was good. Be prepared for rain as this area is located in a rainforest.

Hotel Staff was very hospitable and helpful. Every area of the hotel; inside and the grounds were clean and kept. The room was very clean and comfortable. I highly recommend this hotel and look forward to staying there in the future.

great hot water

High tech, modern look and feel. Beds are too soft for folks that like firm. Will definitely stay here again.

The check in process was a disaster. Our room was not ready even an hour past check in time. There seemed to be a shortage of trained staff members. We had reserved a king balcony room, which we never saw. We were first given a queen room after 5 pm. After making our dissatisfaction known we were then given a king garden room. THERE ARE NO CLOSETS IN THE ROOMS.

Overall, our stay was excellent at this property. A couple points first the clientele is primarily seniors. Somebody in their infinite wisdom decided to go with beds that are low to the ground. Yes they are comfortable, but old people would not be able to get out of these beds easily. That purchase was a strategic mistake by management. Additionally. Check-in was scheduled for 4 PM on Sunday 7/27. The Front Desk was clearly not prepared to check people in at that time.

King bed was very comfortable. We had the Garden patio room, loved it had entrance from outside, BUT the tree hedges blocked any view. A flower box would have been much better

Fantastic hotel! I loved it! The staff was excellent. I highly recommend,

Please do not publish this .2 things were a disappointment to me. There was not a Keurig coffee maker in the room what was there was a major disappointment esp since you do not make coffee only once a day. The other thing that needs to be improved is the grout in the showers. The tile is a natural habitat for mildew and though it was not awful. I found the staff very nice and the rooms comfortable. I can see us staying again some day.

Wonderful full renovation conducted in last year as property is almost brand new now!

Mattress was terrible to try to sleep on. Very soft, no support on your back. Rooms have no closet to hang your clothes.

We enjoyed a long weekend there.

We visit the Highlands often, and we were happy to find Trailborn as another option. The property is large and quiet, yet still close to town. It is newly renovated and it is very cute and fresh. The outdoor common space was comfortable and fun. My kids enjoyed playing corn hole.

Very clean and quiet! Easy walk to Main Street!

Second time staying at this wonderful place. Truly a gem!!

We enjoyed the property and we will stay theee again when next in Highlands. However, I highly recommend changing the fire pits to smokeless fire pits from a company like Breeo. Or, move them away fell. The building during the two days there, the smoke form the fire pits was coming into our room via our ac. This occurred in the original room reserved and again the next day in the one you kindly moved us to.

There really is no breakfast at this place. Only have oranges, apples , banana bread , tea and coffee that is caffeinated. The tea selection is kinda of odd, no "normal everyday tea". Only had some flavored tea. Rooms are clean except we had an issue with ants that were on the bed and some furniture. On inspection of the room, a previous visitor who occupied this room left some sticky substance on the furniture that attracted the ants. The staff addressed the issue immediately The bathroom is fine except it looks like the shower tile is old and the grout needs a through cleaning. There is not much to do at this property. Walking into downtown Highlands was very easy.

This newly renovated hotel falls short because the room just was not comfortable. The beds are low platform beds (mattress on a low platform) that, if you are a senior or have any mobility issues, are hard to get out of. They are also very soft, which makes it worse. Our room also had no chairs, which meant that you had to try to use the beds to sit on. The noisy air conditioning also inexplicably would not reduce the humidity, so you walk in from a a very comfortable hallway to a musty feeling room (we asked for help with the A/C unit, but it did not improve things). Seems like the renovation missed the mark with the rooms. The staff is friendly and the common areas are nice. There is a nice outdoor deck, but it was made unusable in the evenings by lots of smoke from wet firewood being burned in a fire pit (a smokeless fire pit would be a cheap solution). A few positives: The location is good. There is an adjacent upscale restaurant and other restaurants within walking distance. For us, the positives were outweighed by the disappointing room. There is no real breakfast: Just coffee and some banana bread and fruit.