Tru by Hilton Albany Airport

Staff was friendly and everything was clean and nice.

Clean, friendly staff, shuttle was great. Would stay again. Breakfast was nice and coffee tastes good.

Convenient to the airport

Arrived late, staff was friendly and helpful

Everyone was very helpful and 24 airport shuttle was wonderful. Only drawback was the rooms aren't carpeted. That means you hear every step and suit case roller. It was perfect except for the noise.

We checked into this hotel because it was close to the airport and it seemed like a newer hotel. I knew that the hotel did not have amenities, but it did look simple and clean. I should’ve trusted the reviews that said not to stay here. Reject into the first room I believe it was room 335 and the second we opened the door it smelled like wet dog. It was so musty and gross. We called and they told us to come back down so we loved our luggage back downstairs. We were then given room 327 which was just as bad. At this point, we realize that we were not going to get a nice room that didn’t smell awful. Thank God we were only there overnight. I would 100% not recommend this hotel stay not even for an overnight. The hotel is over five years old and it feels like it’s 20 years old. Paying close to $200 is a rip off.

Pleasant staff, quiet, easy access to the airport with the shuttle service

Best Airport hotwl in Albany! Easy, convenient shuttle. Good breakfast options.

First off the lady at the front desk charged me twice for the room. Then when I point it out she said oh it’s on hold once you check out it will clear. So

Very nice stay.

I picked this hotel not only for the usual hotel amenities, but mainly because they have free shuttle services. The young man who drove me was very friendly and polite. If I’m ever in Albany again I will definitely be staying here.

The staff was amazing. Went out of their way to make everyone comfortable.

Very close to airport, good shuttle service

N/a

Free airport shuttle, breakfast included, pool and fitness room. Checked all the boxes I was looking for. Close to airport and clean. Friendly staff.

Location and convenience to airport was good, but wow, it’s really overpriced. Must be a property in transition, doors that let in light, flashing lights in room. Odd.

Great property

Staff picked us up at the airport promptly and in a friendly manner, even at 2:30 AM.

New hotel in seclude woods though close to the airport. Great staff.

Disappointed