Tru by Hilton San Antonio Lackland SeaWorld

The staff and check in was great, very professional and welcoming! The bed and room were also great! The walls seemed a little thin, we felt like we could hear everything going on and we could hear the people above us walking around.

Todo super

The room had 2 queen beds but was quite small. Housekeeping only comes every 2 days for towels and trash unless you request otherwise. The lady at the front desk in the mornings was not very friendly and seems annoyed as if she was being bothered. The pool is constantly out of towels and the hot breakfast was cold, even when they brought more from the back it was not warm. Front desk also called our room around midnight saying we were getting noise complaints of loud music and slamming doors when we were laying in bed watching a movie on low volume that I could barely hear it.

Fridge doesn’t work, bad breakfast. Very bad service

It was amazing and so close to seaworld which was great for packing the kids up to get there and back without an extra traffic hassle !

Staff was available even at 3:30 AM when we arrived! Thank you

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Clean and good breakfast comfy beds

Ms Rosa’s salsa for breakfast was soooo good. Hotel is very quiet, clean, several amenities, and the bed slept great!

Smal but quiet breakfast was super packed only issue but aside everything else was amazing

The staff was very nice.

Clean rooms and loved breakfast

Clean and comfortable.

Clean, breakfast was nice to have

We had 2 rooms. Arrived after 3pm which was stated check in time. We were tired and hot after being at SeaWorld all day. Got through the weird check in process. I had arranged to pay at hotel and it was drafted after stay and had to pay for deposit and parking there, very confusing. Once to our room housekeeping cart was outside our door one room ready one was not. So we all waited in one room for 45 min for the other one. We asked front desk and they were confused as well but did nothing. This hotel is pretty new and looks clean but customer service is off and free breakfast options were just okay. Waffle bar had no syrup and server said there wasn’t any. Probably would pass this one up next time.

We’ve stayed here several times before & love this hotel! Employees are friendly, there are board games in the lobby, the rooms were clean & breakfast is good for it being free.

Overall experience was okay but the room floor was full of detergent…the smell was way too strong. I had to mop myself the whole room floo

excellent hotel, room clean and areas very comfortable.

Easy to park, room was clean, breakfast was great. 24/7 coffee and tea was cold coffee and ice cold "hot water" so that's not really 24/7. blinds were broken in my room so it was too bright to sleep and there were flashing lights all night. I did not report until morning because i discovered this at 11 pm and was already showered. i am deaf so i did not feel comfortable having someone come in that late. I also reserved a room with a king bed but got two double beds.

We booked because it was convenient to our needs. Our room was freezing couldn’t adjust accordingly. The pillows were lumpy & uncomfortable. Our bathroom had draining issues & the water pressure was abysmal. Breakfast was standard. Kids enjoyed indoor pool.