创世纪富豪游轮酒店

The staff were super friendly and caring. The cruise, even of 5 years old as the cruise member said, it was nicely maintained. Value for money.

Good service and friendly crew

Absolutely wonderful cruise! Amazing staff, fantastic food and such attention to detail and individual needs! We were so glad we chose this boat!!

I had an absolutely amazing stay at Meritel Hanoi! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Their hospitality was exceptional, always friendly and attentive. The room was fantastic—beautifully designed, clean, and incredibly cozy. It was like a birthday cake—sweet, delightful, and perfect in every way! Every detail, from the amenities to the ambiance, was top-notch. Overall, this hotel exceeded my expectations, and I would highly recommend it to anyone visiting Hanoi. I can’t wait to stay here again!

Was on sister ship - Majesty. 2 night cruise was excellent! Great staff, amazing views and fantastic cabin. Highly recommend!

From my scheduled pick up in Hanoi everything was superb. The staff is so attentive and there is attention to detail making the experience seemless. The food was also amazing.

It was such a magical experience and we were sad that it ended

We had a fantastic stay onboard Genesis regal cruise. The staff were so friendly and welcoming. Nothing was too.much trouble. The food was delicious and plentiful. The activities were well run and always on time. You could choose to do everything on offer, or skip those you were not so interested in. Whenever you returned back to the ship from an activity, staff were there to welcome you back on board and hand you a refreshing drink. I really cannot fault it in any way and would love to return one day.

We enjoyed very much their service, the room is clean and with the excellent view. The crew service is excellent, we highly recommend to travel with genesis cruise!

The cruise was amazing and very well organised from the moment we booked until we checked out and got to our next hotel. All the staff was very courteous and helpful, always smiling and always with a quick response to our needs. The transfers were very smooth, Tracy organized the transfers for us, we want to thank her especially for helping with the transfer to TAm Coc, she booked a bus for us which was a nice minivan with comfortable seats, similar to the transfer from HAnoi, which dropped us right in front of our hotel in TAm Coc!Our panoramic room was amazing. We felt like floating in Halong Bay. The room was spacious, very clean, with amazing huge windows, and nicely decorated in Indochinese style. We also got a complimentary wine bottle which we enjoyed on the magnificent terrace. Also, free drinking water was provided upon request, it was a great feature for us, since we drink a lot of water and also use it for teeth brushing. Regarding the activities, we only participated in the boat trip and spring rolls making, which we enjoyed a lot. Not the least, the food was very good and sufficient, and also the cocktails were very good. I would definitely recommend the Genesis Regal Cruise! The only downside was we only stayed for one night. I would totally recommend 2 nights!

Excellent, équipe disponible et agréable, tournée vers le client. Prestation chambre et cuisine d’un très bon niveau. Dommage une les activités soient si tôt le matin.

We are in Vietnam for the first time and Ha Long Bay is likely a once in a lifetime opportunity for us. I read countless reviews and watched videos all recommending genesis. We booked the 2 night cruise so that we weren’t rushed and we cannot recommend it enough. Everyone that was leaving after 1 night was wishing they stayed 2. The staff are incredible, activities optional and the food is excellent and plentiful. You won’t regret booking this cruise

We had 2 beautiful nights on the Regal Genesis and could not rate the trip and the staff and the ship more highly. Halong and Lan Ha Bays are incredibly beautiful and have to be seen in person to be believed. The cycling side trip to Viet Ha village was a personal highlight for us. Our cruise director Vinny was warm and welcoming and had a great sense of humour, and was very knowledgeable about the bays and their histories and the environment. The food on the ship was incredible, so fresh and appetising. The cocktails were delicious and affordable. I did not want to leave the ship and could have easily and happily stayed longer. They arranged our transfers from Hanoi at the start of the trip in a very comfortable mini bus and to Haiphong at the end of the trip by provate car. Every aspect of the cruise was perfect in my eyes and well worth the price.

Terrific boat and service. I did not like that we could not sit wherever we wanted at the restaurant. We ended up seating next people that don't speak English.

Ship was only 7 months old. Beautiful large rooms, attentive staff, good good. The clawfoot bathtub facing the bay was something out of a dream. The staff tried hard cater to all your needs. We took the 2 day cruise which I would recommend because one night was just not enough.

Linh and her team cultivated an excellent experience with a high level of attentiveness and an eye for detail. Our room was spectacular and exceeded our expectations. The staff was kind, caring and supportive. An overall 5 star experience we would highly recommend to anyone considering exploring Halong Bay.

We had a great time on the Genesis Regal. On our arrival, the staff greeted us with a wave and when boarding showered us with petals! Everything was well organised and it was smooth sailing through (no pun intended). The food was unbelievable and consisted of several courses. Our room was fantastic, clean, spacious and had a bath which we thought was brilliant! At night, the staff put on entertainment and taught the passengers how to make spring rolls - an all you can eat experience as well! The organised trips were great, kayaking was good fun and the visit to the floating house was eye opening. We had booked our next stay on Cat Ba - knowing this, the staff chartered the speed boat just for us to drop us off and save us going back to mainland to get a ferry back. Would I recommend Genesis regal cruise? Absolutely!

the was the highlight of our trip. super clean and new boat, very friendly staff, wonderful beds and amazing bathroom. wished we had more time! loved every second of it!

From the vessel itself to the beautiful location to the superbly wonderful staff and great food, there is really nothing but good things to say. The interior of the ship was decorated and outfitted beautifully (you cannot miss soaking in the big tub in front of the huge picture window watching the islands blissfully float by). They did a nice job on the food service and everyone was so warm and accommodating. Special thanks to the sales staff Ms Chee and the other crewmembers, Linh, Christine and Mai. Of course, the male staff was excellent too, but I cannot remember their names! The scenery and location were stunning and one of the top 5 trips we have ever taken.

Well organized cruise and transportation from Hanoi. The ship was very new. Cabins were excellent. Agency was very helpful and fast to organize our return to Haiphong airport instead of Hanoi.