KOI Resort and Spa Hoi An

Rooms are very small.

Nice location , tired property . Linen& towels etc poor . Need changing . Staff though very polite , appeared hesitant ( breakfast kitchen /serving staff were better ) need training to make guests feel relaxed .

Staff were very attentive. Beautiful property. Quiet and relaxing.

Nice to stay out of town. Quiet location, fabulous spa! Great family friendly property but also excellent for couples. Large rooms and great value for money.

Beautiful hotel and rooms. Very good breakfast selections and staff were very welcoming and friendly.

Nice place to stay at. The ground is beautiful, near the river and I right across from a beach. The staff is really friendly and helpful. Breakfasts are excellent with a large selection including Pho 😀. I like Hoi A with friendly local people. I will definitely come back to this resort and town in the future if given an opportunity.

Great to be away from the Hoi An noise but the hotel beach was dirty and there was no access to the sea due to erosion measures

During my stay at this hotel, I evaluated various aspects of my experience based on a point system from 1 to 5, with 5 being the highest. Below is my detailed assessment: • Customer Service: ⭐⭐⭐⭐⭐ (Excellent service) • Check-in Process: ⭐⭐⭐⭐⭐ (Smooth and efficient) • Room Quality: ⭐⭐⭐⭐⭐ (Spacious and comfortable) • Bed Comfort: ⭐⭐⭐⭐⭐ (Very comfortable) • Bathroom: ⭐⭐⭐⭐✰ (Toilet was blocked) • Air Conditioning: ⭐⭐✰✰✰ (Was broken the whole night but fixed later) • Workstation: ⭐⭐⭐✰✰ (Small but functional) • Wi-Fi: ⭐✰✰✰✰ (Very slow, not reliable) • Hotel Location: ⭐⭐⭐⭐⭐ (Great location, close to the beach, very relaxing) • Breakfast: ⭐⭐⭐✰✰ (Many options, but pastries were not fresh) • Dinner: ⭐⭐⭐⭐⭐ (Nice buffet selection) • Pool: ⭐⭐⭐⭐⭐ (Well-maintained and enjoyable) • Kids Area: N/A • Room Service: ⭐⭐⭐⭐⭐ (Delivered a fruit basket daily) • Cleaning: ⭐⭐⭐✰✰ (Shower was dirty) Overall Rating: 3.9 / 5 A great hotel with excellent service, location, and amenities. However, improvements in Wi-Fi, bathroom maintenance, and cleaning standards would enhance the overall experience.

I liked everthing

Loved the hotel. Stayed in a bungalow with a lagoon view for several nights and it was comfortable and spacious. Lots of amenities on site too. Staff were great. Location was great. Lots of good options for breakfast. Hotel has a shuttle bus into the town centre that runs multiple times a day. Also has private beach access.

The staff were super nice, room service and breakfast buffet was excellent

Great pool, the staff were really nice and very attentive to our needs. Shuttle to and from town was a plus

Cannot fault this hotel - Perfect!

Private bridge over the river to the resort meant no strangers, salespeople or undesirables can enter the resort. A beautiful clean private beach is directly across the road from the resort. Staff are always friendly and accommodating and go the extra mile. The buffet and cooked breakfast is easily the best we've experienced anywhere and operates between 6.30 and 10am. The pool is huge and never crowded, with plenty of recliners and shade. We've stayed at this resort 6 times, mainly because we can't find a better one in the area at a reasonable price...and we've stayed at a few good ones. Dozens of friends and relatives have stayed there numerous times. Highly recommended.

All you would expect from a 5 star resort! Friendly & helpful staff. Great meal options, super buffet breakfast. Free bicycles for easy access to local shops & restaurants. Very quiet & clean private beach. Highly recommended.

Beautiful place, very relaxing!

The resort was an enjoyable experience. The service is very nice and patient, they’ll help you with anything. The view is also beautiful and the breakfast service was great. Would definitely come here again.

Lovely property and spacious rooms.

Very nice

The property was across the road from the beach which was also great to swim in. We loved the buffet breakfast as there was a wide range to choose from. The staff were very friendly and informative about where to have dinner in the evening or where to go site seeing. We loved the resort also because it was quiet at night and away from old town Hoi An but loved that they provided a shuttle service drop off and pick up 4 times a day to and from old town. Thank you to the wonderful staff.