Naman Retreat Resort

The room is spacious and clean. Unfortunately the door lock of our room is malfunctioned, but all staff members were very helpful and sincere. Restaurants within the resort area were great and better than we expected.

不符合五星級旅館所有設施包括健身房都在晚上七點就關閉員工英文溝通程度也不好服務也很糟糕建議住宿

1.stay from 7/1–7/5,2023 2. Booked two hotel activities in advance, but none of them was recorded. I had to argued with hotel staffs for my booking. 3. The Retreat located in the middle of nowhere and provide only two shuttle bus to city center and one shuttle bus back to Retreat. This is very un convenient. 4. With mini bar in room but never reimplement when items were consumed. 5.Due to late flight, requested late-check-out on the second day after check in but till 2 days later, was told no late check-out. Very poor efficiency. 6. Despite no late check-out, allowed to stay at pool area to spend time but requests for shower place after swimming were declined. Instead, was told to shower out door and change clothes in restroom. 7. Can not find stamps or mailing service for post cards in this 5 star resort. Even glues or tape to seal envelopes is no possible.

Location is great, with nice view and vibe

員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦 員工服務態度非常差！極不推薦

We are so glad and satisfied with this hotel’s customer service. Particularly we need to thank Ms. Hieu Nguyen for her professional handling in our matter during this critical time. We highly recommend this hotel to everyone!! Yes this is the one to pick and you will never regret!

員工非常友善殷勤，會主動幫手，我地個Ambassador Nancy絕對值得一讚！貼心嘅服務！地點雖然稍遠一點，但出入grab car十分方便，亦夠寧靜！十分推介！下次一定再來！

Nice resort. The spa is very good. The restaurant also provide quality food.

細節部分做得未夠5星，可有空間改善，泳池邊清潔不足 相當多各種昆蟲飛來走動令人享受不到優遊於泳池邊的舒適。早餐服務團隊未能做到以客為尊的態度態度。

非常之大渡假村，設施齊全，有沙灘，泳池，桑拿，主管等等。

Fairly said the resort service is not up to standard 1) the hotel ppl didn’t tell us all the things like card key etc so cost us time to check with reception 2) when we were in our room the cleaner suddenly came in without notice; they claimed that we have to put the in pool time tag outside the pool entrance but they didn’t tell us when check in... that’s really scare us 3) the ppl for spa arrangement put her naked feet on top of the rubbish bin which seems not appropriate 4) there is no official complaint channel for us but even if we just complained through their staff at reception directly; they just said sorry and will remind the staffs something like that...but that’s too late! There are few more points which are not really good from such a famous resort group which really ruined our holiday... sigh...

The food, infinity pool, and the setting and cleanliness of the room has been superb. However, the services and the problem of mosquitos have not been a too pleasant experience. Whenever you called housekeeping for services, do expect at least an half hour delay even you ask for some urgent services such as having a bathing towel after swimming. On the other hand, due to the surrounding environment, there’re lots of mosquitos whenever your room was cleaned up as the cleaners will keep your hotel room opens when they are cleaning. It will be really disturbing during your sleep, especially when the mosquito repellant provided by the hotel is totally useless towards the mosquitos

It's a good resort but it's really crowded during breakfast.

不會再入住，食物味道差，早餐每天同款，海灘很大浪不能游水

Nice services! If restaurant can serve better food will be perfect! Lovely infinity pool and beach.

在本人曾經住過的酒店房間帶私人泳池，覺得這家房間私人泳池有點不夠私隱及不夠安靜，房間隔房間佢離很近，常聽到嘈雜聲音

這次是第二次入住，管家的專業服務沒有第一次的好，講解的不夠仔細，spa的部分讓我有點失望，希望這兩個部分能加強，其他部分餐點跟飯店設施都很棒

服務非常好 設備好 景觀一流 非常值得推介 有免費機場接送 Spa服務 in-door dining service食物質素高 是一次非常良好的住宿體驗

洒店的員工十分主動幫忙、和周邊環境十分滿意！唯一我住的房間（住3/F) 剛壞了電梯 ！check out 時要拿行李落3 層！

High-end resort hotel in Da Nang. Location is between HoiAn and Da Nang city, around 30-40 minutes away Da Nang airport and Hoi An old city which is reasonable. Room facility is up to standard but the shower water is not hot enough, and shower head has leaking problem when used, told the hotel two times but no corrective actions taken. Its minor problem after all we didn't insist to have it fixed but this is what stop this hotel from being a truly excellent hotel.