Trang Trang Premium Hotel

環境舒適乾淨，櫃台人員非常友善，早餐超級好吃，鄰近還劍湖、三十六古街，地理位置非常好，非常推薦！Highly recommended! Excellent two nights here with friendly staffs. No complaints. Everything is good.

第一次去河內便幸運地入住這酒店。這是一家小型的酒店，價格雖然低廉但房間的設備齊全是非常整潔。我特別喜歡我的房間有一個很大的窗戶，因為我愛陽光，起床時打開窗簾，陽光直接投入，感覺非常舒服。客服也非常親切，他們主動介紹酒店附近有什麼特色的商店和地標。酒店附近就是老街市和環劍湖，有很多餐廳和商店，非常熱鬧。唯一是浴室沒有架子來擺放洗頭液，希望可以加裝和改善。但下次再來河內時，必定再次入住這酒店。 （另前台的服務員是一個漂亮的女孩子）

地點好，走路5分鐘以內就有非常多好逛的地方，服務人員態度親切、周到，wifi 穩定沒出過什麼問題，早餐也不錯，只需注意週末交通管制車輛出入不易。隔音尚可，此區域旅店因為環境還有交通習慣(按喇叭)的原因，無法做到非常安靜，不過算是可以接受了。

good staff

BIG SCAM, DONT BE FOOLED!! When we arrived at the hotel, it looked very small and enclosed, we were having second thoughts. And as soon as we walked in, the lobby reeked of a filthy smell, the guest couch had tears and the paint was peeling off the wall. Instead of a door mat, there was a dirty white bath towel laying on the floor scrunched up. Staff seemed to be nice and helpful at first but then started their scam, apparently something was wrong with our room and we couldn't stay there. (Mind you this was around 1 am and we had 2 tired children as we just came back from a roadtrip). They then proceeded to rebook us at their other hotels in their net without permission and acted like it was our fault there was something wrong with the room we booked. When we went to their other hotel, the rooms and location were even worse so we returned to Trang Trang Premium Hotel to which the staff refused to refund us, after an hour of persuasion, they finally agreed to refund us but at the loss of %7 to commission and had kept urging us to cancel our booking before refunding us while acting like they were the victim. By the time we left the hotel, all other surrounding hotels were full and had no vacancy. The manager is unwilling to resolve the problem and staff are money hungry and ready to scam us! Don't waste your money and save your time!

場所が良く、ナイトマーケット、ホアンキエム湖も徒歩数分で行ける。周りには、飲食店が多く食事には困らない。

The staff was amazing! They were friendly, knowledgeable and had great service. I would stay here again because of the exceptional people. The hotel was good, and I enjoyed the room.

Basic and no frills hotel with an extremely nice and helpful staff. Location is centrally located to everything.

In

The hotel was in a very good location (i.e. old quarters) Everything was accessible. The hotel staff was always wiling to help and informative. WE had a good time in Hanoi including visiting the night markets, train street and the water puppet show. The room had a good view of Hoan Kiem lake. I would have given 5 stars if not for the room size and bathroom taking a long time to clear the water after a shower.

The Hotel taxi didnt turn up !!! So we took a Grab taxi which was half the price the hotel wanted. The rooms and hotel did not look like in the photos, Very grubby ans tired. The balcony was the size of a small shower tray. We paid extra for a balcony with a view of the lake. Needless to say no view. They then tried to bill us more than what we agreed with Hotels.com. We moved to another hotel. They have billed my credit card. So trying to get money back for that

Amazing friendly staff.

Sadly, Trang Trang has gone downhill since i stayed in 2018. I was excited to arrive, but was instantly let down. Chipped paint and a poorly maintained lobby appearance was a hint. Then, we were not given the room we paid for. I pointed this out, and was told repeatedly that it was the "same class" of room. They insisted it was the same size although I reminded them I had previously stayed in the other rooms of the hotel. So this was clearly untrue.I noted that you can see the square footage of the rooms on the app. Finally, they told me a guest was already staying in the room I booked. Also, the room we stayed in was cramped and aging with chipped and yellowing paint. The bathroom was absurdly small and uncomfortable and the bidet had a significant leak that kept the floor wet. I withdraw my previous recommendation and agree with the current negative opinions. Stay at San Grand across the street. It is better by far.

The hotel was very run down and tired looking..cracked tiles,old bedding and pillows grungy bathroom Our “city view” was a deserted delapitated building across the street The area was a bit rough Also we had no hot water The staff were extremely nice and helpful though

Great location in the heart of the Old Quarter of Hanoi. Stayed in the week leading up to Tet and it was the perfect location. Room was simple but comfortable. There is a rooftop bar but if it’s windy and cold give it a miss

Nice and cozy hotel in a very busy are of the old quarter! Only 20 rooms in this hotel and the staff are very friendly who go out of the way to make sure we knew what was going on in the area during Tet.

Für Deluxe zimmer ist ok für 1 person, für 2 person ist ziemlich klein,die Matratze ist ein bischen wie die hängematte in die mitte, ich bekam zimmer im 9.stock gibt es wunderschöne Aussicht auf die Stadt, aber oben direckt 10.stock und 11.stock sind die Skybarterrarre, die open bis 24 uhr , man hört sehr gut die music und die Geräuche vom Leuten, es ist sehr laut und belästig wann man ruhe möchte.Die Receptionistinnen sind sehr nett und hilfbereit.Die lage ist sehr zentral nähe vor allem.

The staff was very nice, And deserve all the tip they get! But VERY small rooms

ホアン・キエム湖まで数分の旧市街で玄関出れば即、路上市場。情緒有るエリアの真っ只中。窓有りの中層階は明るく、部屋は小さいけどポットや冷蔵庫など価格の割にはひと通り揃っていてとても快適です。特にスタッフが親切で感じが良かったです。荷物預かりや空港への車手配などもテキパキと完璧でした。

I thought I had already wrote the review, but as to reiterate, everything was great except the condition of the property. With a little paint, polish and care, they could provide a 10 experience.