凯尔特庄园度假村酒店

All great

Excellent facilities and excellent food

The Good: Staff were friendly and helpful. The food was great, plenty of options for places to eat. Plenty of activities available and easy to book. The Bad: No complimentary parking. Some of the lifts were broken and had been for several days before we arrived. There seemed to be no interest in getting them fixed. Quite disappointed overall, not sure I would ever come back. Would have been better booking a holiday abroad.

Enjoyed our overnight stay in the Celtic Manor and had time to recharge our batteries. The male member of staff at Reception was exceptional! (Sorry we didn't make a note of his name.) He was particularly welcoming, helpful and informative about all amenities available and booked all the little extras for us. The staff at 'The Grill' were also great, where we enjoyed a tasty meal in a relaxing atmosphere. Additionally, the breakfast offered plenty of variety the following morning. We opted to pay extra for a room with a balcony, however, although it was clean, comfortable and looked nice enough, on close inspection it needed a make-over and a lot of TLC. The balcony was shoddy and the door leading out to it didn't close properly so it was draughty. However, the worst experience for us during this visit was the pool and spa. Despite booking our 'slot', it was full to the brim. There were adults and children diving in to the pool even though there were lifeguards on duty and signs to discourage this. The steam room and jacuzzi / hot tubs were also jammed packed, and so were impossible to sample and enjoy. This aspect was disappointing and unacceptable.

What you would expect for £200 a night

All great apart from there were empty packets of milk in our room mixed up with the full packets of milk etc Other than that all was great

Staff were lovely and very helpful. Breakfast was really poor. Looked lovely but low quality ingredients. Bad coffee.

fantastic fantastic

Disappointed with some of the trip as I was told this was a high level hotel with real distinction. £25 to park my car in car park for the overnight stay???? On arrival my room was not ready at 1:30pm & was promised I would be called when it was ready. Eventually after 3 o’clock I went back to ask about my room and was told I could’ve been given a room when I first came that was ready but just mine wasn’t ready yet. The staff member didn’t understand why I hadn’t been offered this option. I had ordered an oat milk. I had ordered an oat milk cappuccino and told them it had to be Sawyer or oat and was then served a cows milk cappuccino. Only when I tried it did I question it with the staff who confirmed it was not out milk. Only after this had happened did she ask me if I had an allergy. My room was old-fashioned but suitable and the bed and pillow is comfortable. Wi-Fi was okay and adequate speed. When I wanted an evening meal and rang to 2 of the restaurants, I would have to wait over an hour to be able to get a meal and at 9 pm for one of them was way too late. I was told to go to Merlin spa where I could eat and need no reservation but it really only had a burger, chicken wings and some sandwiches to eat. The chicken wings were okay but nothing special at £15 with chips included. The best part of the entire trip was the excellent breakfast which was phenomenal and extremely high-quality.

Great location to the conference I was attending

Beautiful hotel and grounds. The buffet breakfast was excellent - one of the best I have had. The spa is very relaxing and spacious. Take note: you have to book your slot in the pool / jacuzzi, so plan ahead if you can.

Room was clean and comfortable. A huge range of options for breakfast. Staff were lovely

Breakfast has so many options and was lovely and fresh. Staff were very friendly and always smiley and helpfull and the pool/spa was very relaxing would definitely recommend staying here

Exactly stay

We had a 50th birthday bash there and everything was perfect thank you 😊

Staff amazing

My Easter stay at the Celtic Manor was faultless. The staff were helpful, courteous and efficient. A heartfelt thanks to the member of staff who helped me with my bags and gave me a lift to the upper carpark. I am elderly and this gesture was really appreciated. The room was clean and comfortable. I had a lovely swim in the pool and appreciated a stint in the sauna, which was thoroughly relaxing. The breakfast was brilliant, as always, including a cooked breakfast, choice of fruit, yoghourts, toast etc. I am a coeliac and this is catered for. Thank you, the Celtic Manor, for making mine and my family`s stay so enjoyable !

Place was dirty and old

Everything was lovely , only issue was screaming kids in the swimming pool Saturday afternoon

ALL the staff were great. The table service at the Merlin bar was very slow. But it was busy. They only had 1 lift (out of 3)working that day which made us get our steps in. Food was amazing! But I do not like , and The Manor is not alone in this, that a service charge is added automatically to our bill. The golf experience was great. Lifts to and from the courses all complimentary, and there is also the added bonus of free charging at the outside carpark, and plenty of them too! I had a great time her. Loved my room and the bath!