里昂兀兰霍尔酒店

Food took ages to come out only to be the wrong order for one and the other was burnt. The entertainment was far too noisy when we were trying to sleep, it was vibrating the bedroom and went on until midnight.

I’m writing to complain the condition of your hotel rooms and request to have refund for my stay of 1st night on 24th May in the Shakespeare room. I appreciate your ambition to serve more types of customers by refurbishing the old building to many well-decorated hotel rooms. However, both rooms we stayed have no sound-proof at all. We stayed in a room right above the main dining area on Sat, a karaoke night for the weekend. Once we stepped into the hotel at 11ish, our ears soon started to ache as there were 2 oversized speakers with overwhelming volume in a small dining hall. We rushed back in our room to escape from the noise but it made no difference. We asked staff when the party would be finished and they replied at 12am, then we went to shower. We went to bed and finger-crossed that the music stopped after 12 but diners stayed downstairs kept talking till 1:21 am. We closed all the windows but the floor and walls are so thin that it seemed they’re chatting at our bedsides. Your hotel was not properly designed and built for acceptable room service in addition to negligible sound proof toilet ceiling was too low, no shower head holder nor shower curtain, we needed to squat/kneel during showering but floor was still all wet the door lock was not working properly of the room we stayed on 2nd night Arranging activities without considering other users in respect to negligible sound-proof rooms, the party should have been ended earlier .

We have stayed in a caravan at Woodlands Hall but this was our first stay in the Hall.. It was lovely! Everything was Five Star.. In particular we’d like to thank Will who was so helpful! He was friendly and helped us sort a spare bed.. 🌟

Hotel has so much potential. Lovely rooms & excellent food. Visit spoilt by social events catering for nearby chalets & mobile homes. So loud impossible to sleep & events going on till midnight or even later. Hotel doesn’t seem to have decided what sort of clientele to cater for but trying to please guests & chalet/mobile home just doesn’t work.

we didn't get the room we requested, the shower leaked across the floor, no bath mats were down so we had to use towels to dry it up, the cord on the light in the room snapped and we couldn't turn the light out, so I had to remove the bulb to go to sleep on a night. the breakfast and main meal was undercooked a little pink inside and egg was really runny. the only saving grace was the girl who looked after us, she was lovely and friendly and really helpful

Overal a good stay. The whole park is very nice, peacefull, set in beautiful surroundings

Unfortunately not a great stay. On arrival parking was between a building site and the bins. Photo of the front of the building is nothing like it is now. Reception staff just looked at us on arrival and waited for me to say we had a booking. No welcome or hello, just what's the name? Given an envelope with keys in and directions to the room. Room looked nice but no towels or bath mat in bathroom, no bin, no toilet brush, no glasses in bathroom, shower glass was really soap marked, an empty toilet roll on the toilet seat and a half used toilet roll on the holder, masking tape still present in the shower. Asked at reception for towels and someone brought them and 2 small toiletries. Unbelievably noisy night, singer in the bar sounded like she was in our room so much so we couldn't hear our tv. When she finished music was playing until late then singing and shouting outside. Hotel bar is for the caravan park users. Wi-Fi was bad, kept dropping out and wasn't secured. Shame really because room looked as if it had recently been refurbished. Bed was comfortable. Extra pillow in wardrobe but didn't use it as it didn't have a pillowcase on it. Bedside lights too high so you have to get out of bed to turn them off. Asked on checkout if everything had been ok and when I said it was noisy she said oh and shrugged.

Comf0rtable room, Good Breakfast. and entertainment on both evenings. All in all a very satisfying weekend break

The room was amazing, the en-suite was beautiful. However the toilets flush needed pressing both 2/3tokes to flush. The WiFi didn’t work in the room or where we ate. First morning we didn’t get a choice for breakfast and they didn’t have any milk to drink. My tea was made for me. Nothing was on offer, you had to ask for everything. Second day they ran out of ketchup. Service was slowish. The second day we ran out of toilet paper and no one knew where it was kept. Not sure they were ready for guests. But beautiful room, bed was super comfy!

Staff very helpful polite and professional. Food excellent. Room fantastic

Very friendly relaxed atmosphere, welcome and service. Would recommend.

The bedroom was very clean also the bed was comfy the down side was no gym which was told there was when i booked site needs updating didn't have the right information

Leider super schlechter Service, keine Reinigung zwischen den Tagen, Personal unfähig. Wir mussten beim Auschecken ewig warten, obwohl alles bezahlt war, da die Dame dies nicht fand - man kam sich sehr doof vor. Alles super alt und in die Jahre gekommen, Badtür lässt sich nicht schließen, ….

Very basic, very clean and staff was welcoming. Nice assortment of tea and biscuits in the room

The hotel restaurant meals were very good however it is a fair way out of town and services

This country hotel is in actuality a clubhouse for a static caravan park, with a building sight outside the main entrance, loud music blasting out and the allocated room looked at a rubbish yard. It was so bad we chose not to stay and asked for a refund which was not granted by Hotels.com with whom we are in despite as the hotel was not as advertised or as shown in the website photograph.

Things we liked were the decorative wood panels everywhere. Some very intricate and interesting pieces. Rooms are all different, so check the pictures. Then check with the hotel that you have the right room, as they're named not numbered. This is because Expedia have the wrong names matched to the rooms, as we found out on arrival!

Advertised as having a restaurant, but on arrival it was closed so I couldn't stay at the hotel ad it is in the middle of nowhere. I was promised a refund by the receptionist but it never materialised. I messaged the hotel but they did not respond. I think this is dreadful customer service and would advise avoiding the place altogether. 0/5.

Isolated and friendly.

Hotel was clean,comfortable with friendly,efficient and knowledgable staff.Would recommend to friends and family.