保福酒店

Great stay at the hotel. So good we are back again the following week.

Having read the reviews we were a little apprehensive about booking but the location was were we wanted to be and as it was just 1 night we decided to give it a try. We booked a double room and it was made available to us early. The welcome on reception was really good. Climbing the stairs to the first floor to find our room, the pattern on the carpet does it best to hide tgat its threadbare in many places. The room was compact but had ample tea and coffee and a floor standing fan. There had clearly been an attempt to refresh which sadly didn't extend to the small shower room. Simple regrouting, a new basin and tap and a soft close toilet seat would've made a difference but the main complaint which is key for a hotel was the mattress which is clearly cheapnas when your partner moves so do you and the shower which to call it that could breach trading standards! However, the plus points are the staff who are lovely and really go the extra mile to make sure you're okay, the food which was great, husband had the beef for sunday lunch and said it was the best he's had in ages and the location. A little bit of investment would makeva massive difference to customer experience and ratings.

Stayed 1 night for a concert at the castle,

Horrendous room. I paid £144 for a room that had a tiny bed with awful mattress and a shower that couldn’t be used. Was either boiling hot or freezing cold. The second you added the cold to the mixer tap it would go freezing. Impossible to get to a usable or even safe temperature. The pub downstairs was lovely and the staff great. But the rooms were just truly awful.

Room was ok for the price paid. Breakfast, service and staff were very good, but the shower was inadequate with poor flow and inconsistent temperature.

Room really hot when arrived, windows wouldnt work in either room or toilet so couldnt open window. Room was booked as a triple but set up as a double and a single. Did the job but a bit disappointing

The property is what you would expect in a very old hotel in wales. Tiny tiny bedrooms, fully equipped, obviously no AC.

A bit tired hotel which is also a pub Walking distance to Chepstow station and 1/2 hourly service to Cardiff Central

Great location but rooms are tiny. Pillows were plastic and there was an old plastic bag in our shower. Shower barely worked. It was cheap so I guess you pay for what you get? Wouldn’t stay again BUT if you don’t mind the issues I’ve mentioned the location is spot on. Easy parking. Near to everything.

Excellent staff, absolutely top-notch customer service. We were given room 11 at check-in. It smelled very musty and had black mold on the bathroom ceiling. We requested a new room and the staff gave us a much better room and were so attentive to our needs. The hotel is in a great location in Chepstow. The property is tired and worn but it is tidy and a good bargain for a few nights in the area.

Rooms could do with an update. Bed comfy. Breakfast lovely. Staff very nice.

It was a lovely and comfortable hotel. The bath tub was large and

Well placed in the centre of town, this is a popular venue for locals and visitors it seems, with tables outside as well as in. The parking is tight, and the receptionist lovely and helpful when we checked in. We would stay here again.

One night stay. Hotel was very tired but the staff were friendly and attentive. Breakfast was good.

Ok for a pub ‘hotel’. Decent shower but toilet was tight against the radiator and impossible to sit on squarely. Room wasn’t dirty but equally wasn’t the cleanest. We were charged £15 for having a dog but normally getting a few biscuits and a dog bowl. supposedly for ‘special cleaning products’, but no sign

Stayed for 3 nights no problems staff fantastic breakfast sets you up for the day, room was comfortable and clean

Very conveniently located in centre of Chepstow, historic building.

My only fault with this place is the breakfast, it's £14.95 regardless of what you have, so if you have full English it's that price, fine but if you have egg on toast it's still £14.95, so I had breakfast somewhere else. They are missing out there.

An older property so no lift to top floors, awkward with a twisted ankle but otherwise fine.

Great food great beer fantastic staff