友好的员工、优质的服务和值得推荐的地理位置

我在泛太平洋酒店度过了一段美好的时光。从抵达的那一刻起，工作人员就非常棒！房间一尘不染，设计精美，舒适无比——我尤其喜欢那些小细节。设施一流，入住体验一切顺利、轻松、愉悦。我很乐意再次入住泛太平洋酒店，并强烈推荐给所有寻求舒适和优质服务的人。

Service team at the front desk was excellent, even though the lobby was under renovation. Overall experience was good. In the bar, the girl was not very friendly and had that look: "Give me the money first before I serve."

Staf sangat membantu saat check in dan check out.

The reception team member was very nice, and so was the concierge team. I felt bad for the poor barista as she was by herself and there was a long queue. I was there for a conference and dinner, which was slightly disappointing with hardly any service. No one came to the table to serve drinks or check. They had 2 bottles on the table for 10 people, so literally 1 and a bit drink each, and once we ran out there was no top up. We had to knock on the BOH door to get some drinks, which they were reluctant to serve as if they have to pay for it. The last time I was at this hotel was in 2014, and service used to be good in the conference space, but this time it was very poor. But on a positive note, as I mentioned before, the front office staff was very pleasant to deal with, so well done to them, and the barista did well under pressure, but please provide her some support in the busy times. (Please note below service rating is only for the Banquet space and not other outlets, housekeeping, or the Front office).

The best service I have received ever from a hotel. Celebrated my sis birthday there and got 3 cakes out of which 2 were complementary from the hotel and hotel staff. Special mention to Rohan, Sharon, Beleria & many other staff there, sorry forgot the names. Thanks for making our stay soo soo special. We will definitely be back just to see you guys. Thank You from Thiru and family ❤.

Good location, good service, great room

位置很好，房间很舒适

Hotel room clean, staff friendly, good services ,value for money