Will contact customer service

Carpet needed to be cleaned or something, woke up stuffy throughout the night. Found a chip in the bed. I believe the sheets were cleaned but found a chip crumb in the bed. Fridge had spoiled smell after I turned it on and cut it down so ruined my food Bed is hard. Loud highway traffic you can hear inside the room. Lady who checked us in was not inviting and didn’t tell me about anything with the hotel. I had to ask where the elevators were Hotel has slight musty smell, maybe because it’s so old, even when walking into the room Housekeeping cracked the door and said hello, no knock or anything. This was at 9am. Checkout wasn’t until 11.

The visit was ok, there was an event and due to the walls being thin the noise was very loud, and the halls smelled of marijuana but nothing the hotel staff could do.

I enjoyed this hotel because the staff is top notch. The restaurant is well run. The staff is so kind. The views are beautiful.

I arrived at 3pm to check in. The line was extremely long. We were told the rooms were not ready and to return at 4pm. I returned at 4:10pm. Long line again with only 2 people working the front desk. I was still told no rooms are ready. I waited in the lobby until 5pm. Still no rooms. Remind you i previously paid in full a month ago $200. For 1 noght. I had an event to go to so I went back to the desk and asked for towels so I can go in the ladies room in the lobby to get dressed. I ended up getting naked and washed up in the lobby rest room so i could make it to my event on time. I returned around 9ish and they had me a room ready. The room is dated and the walls need to be upgraded. You have to hold the toilet handle until everything goes down. Just a dated old hotel that need upgraded. Not worth the money

We arrived at 5:30 and there were no rooms available to check in to. There were people everywhere waiting to get a room with nowhere to go. People were in the restrooms trying to change clothes, do hair, and makeup because they had engagements they needed to prepare for. We had to leave to make it to our engagement on time so we were unable to unpack and change clothes before we left. Didn’t get back and check in until 11:00 pm. Wasn’t offered anything but a drink voucher.

Staff was polite. Rooms were not ready at check in so that set us back a few hours. Staff at the Provisions restaurant was incredible. They deserve all of the credit for making our stay better.

Rooms were not ready when we arrived. Waited 2 hours, staff not friendly

stayed in room 614 for 3 nts, they were doing construction on the room above me. i don’t like complaining but it was loud from 9-12

Parking seemed safe. The room was clean. There was so much noise for hours...4 or 5 at least during the evening, from 8:30-1:00. I got little sleep. People were yelling and laughing and partying until late hours right outside our room. I will not plan to stay there again.

We were highly impressed with the quality of the food, as well as the exceptional service provided by both the dining staff and bar. The attention to detail and overall hospitality greatly enhanced our experience.

Room clean great service in the eating area

Only one night stay but enjoyed the room and the staff. Everything was as expected.

Great time

We only dealt with front desk staff at check-in but the were not real happy to great guests.

Probably one of the nicest hotels in Memphis, the only negative is that there is no in-hotel restaurant for dinner.

The service wasn't too bad. The people were nice. The room wasn't in the best of shape. The wall paper was torn in places. The door kept jamming. The lamp shade was cracked in multiple places. Overall needs maintenance. For being a Hilton, i expected a better experience.

Too expensive for what the place is.

It was lovely nice pool great staff Benihana across the street Starbucks in lobby . Lobby bar was lovely

Enjoyed our stay, more for when you come in for business. But we still loved the stay