Service is good, location is okay, need to walk a bit from Shinjuku Station. Room is huge for Japan size, downside was when I reached the hotel at 3 PM (check-in time) they said my room is not ready, but then they changed my room to another room (similar type) and I got the room view that doesn't fully have a city view, although I have requested it previously. Stayed there for 4 nights. My view across is an office building 😅😅 quite disappointing. 😅