乾淨舒適，停車方便

地理位置很方便。除此之外很一般。住了三个晚上，退房那天早上发现整个脖子和手臂两侧都长满了红色的包。一路长途飞回国内都没有休息好，因为来不及买合适的药物。在机场买药膏问询和回国看医生，都说是酒店洗浴用品卫生有问题导致（因为恰恰我只用酒店毛巾擦拭了后来长包的部位）。从来没有过这样的遭遇。。。体验很差。。。。我认为酒店应该有个说法，或者退款。差评。

great location. Nice hotel

Overall experience is good in this hotel. Room is comfortable and staff is very helpful. The gym is very morden with different types of gears. Breakfast is good but dinner buffet is not satisfactory.

Een zeer fijn hotel met erg vriendelijk personeel. Mooie kamer met eigen bed en ruimte voor ons kind.

Check-in was seamless and quick. The bar service was really friendly and efficient. Menu was very health-conscious in mind. Location is excellent, very close to the main square and tourist hot spots and easy to connect to public transit to the train station. Very good value for the buck.

Great staff, clean rooms, great parking and breakfast area

Khách sạn hơi cũ và có vẻ ít được bảo trì, đồ đạc khá cũ, thảm sờn rách, nhưng nhân viên thì rất thân thiện và hỗ trợ, đồ ăn sáng khá phong phú.

The staff go out of their way to make you feel comfortable and your experience pleasant. They genuinely care about their guests: professional, friendly, courteous.

Our suite was large with a beautiful view. The staff did their best to accommodate and make our stay comfortable. The hotel location is great: close to everything but away from the crowds. The breakfast is good: fresh and lots of variety.

Excellent hotel in the hart of Zagreb!

Séjour en famille de deux nuits. Service nonchalant. Le personnel à l'accueil ne donne aucunes indications ou informations sur les prestations de l'hôtel (accès piscine, horaires petit déjeuner...). C'est le gros point négatif pour cet hôtel cinq étoiles. Dommage qu'il n'y ait que deux peignoirs dans la chambre alors que notre réservation indiquait bien trois personnes. Toutefois la chambre était propre et très belle. C'est un bel hôtel.

Perfect stay at balkans HVALA

Buena habitación, servicio excelente

This is not a 5 star property not even close Very disappoint that Westin would put their name on the property I feel like is should get my money back Loud and terrible air conditioner in the room very dated building in need of renovations A gym that is leased out to other members - you cannot get to the pool unless you go through the gym The staff at breakfast need better training and be more attentive to customers Coffee was always cold

Very nice,clean hotel.Close to city centre.Excellent reception staff! Breakfast is excellent and with domestic product!Will come again.

Many things were noted to be worn out and visible damages….old rooms, equipment. Swiming pool in my opinion contain far to much chlorine…

Room was clean and tidy. Flooring is due for an update. Beds were super comfortable and location was very central.

Expensive breakfast for what was offered.

The hotel is centrally located. The staff is friendly.