The staff here were absolutely lovely, I can't fault them. However, I found the room for the price I payed for one night (just under £200) to be poor. I was put on the ground floor with windows I couldn't seem to open, zero air conditioning which in this heat was unbearable. The shower was incapable of reaching any cold temperature - put it on it's coldest setting and it was still piping hot. The bed was comfortable but overall for the money I paid, I was disappointed and I am not someone who usually complains. Because of all of this, I wouldn't stay here again. It's a shame as I have stayed at another Thistle hotel near Piccadilly which was fantastic.