客房整潔

The service is bad. When you ask for something that should be in the hotel like soap & slippers, it takes 2 hours for delivery.

Great Stay

I am a member of the Marriott Bonvoy so that I had been upgraded to a suite.

In general terms the stay was pretty good. Clean room and washroom. Staff was really friendly. Room for improvement in the breakfast, but wasn’t bad either. I recommend it.

Had a great stay!

Great rooms, very comfortable. The location was very practical to visit the city. The swimming pool could benefit from a renovation, and the hotel could invest in a better restaurant (both the quality of the food and the service should be higher in such a hotel to match the standard of the rooms).

We were checked in to a different room to what we booked with two queen sized beds rather than one king size. As two tall people we needed the larger bed! We were unable to change rooms as we were Whole hotel was worn and needed a refresh/better maintenance. Room was ok, lots of signs of wear and tear, stains on carpet, weathered mirrors. Showerhead was full of black mould and I cleaned it myself as best I could. Balcony advertised was literally standing room only so not worth mentioning or using to justify a higher price! Air conditioning was minimal and not much of a difference. Pool and gym facilities were again old/tired and unclean (not like the photos) so we didn’t use them- they were one of the reasons we booked the hotel in the first place and feel like the advertisement for the hotel is misleading! I also booked to have a massage in the spa but ended up cancelling that because I had seen the disappointing facilities. Floor one ice machine not working and filtered water tap covered in limescale, both accompanied by a foul stench. Several staff members were close to it and aware of it but the situation remained unchanged, despite it being 30 degrees in London this weekend! All staff were polite and helped where they could, but I certainly wouldn’t stay there again especially for that cost. What was supposed to be a treat for my husband’s birthday was a disappointing visit where we were unable to use the “facilities”. Have had nicer stays in an Ibis or Travelodge!

A great stay, easy to find and quick check in. The room was excellent, clean, quiet and cool in the hot weather.

The room was immaculate clean and the restaurant had a great choice of breakfast and the chef was happy to prepare whatever you wanted. The staff were super attentive and very friendly.

The room was clean and beds were comfortable. The breakfast was delicious and so convenient.

Apart from a computer issue at check-in, which was dealt with very well, all smooth. Room was clean, big and had amazing air conditioning (it was very hot outside).

Great stay

Decent hotel with lots of services (restaurant, spa, parking), a little away from the center of London. Good place to stay if you are looking to drive close to London while avoiding the congestion charge.

Perfekt för barnfamiljer

Great pool and gym, excellent sized room and the breakfast was very tasty. We had an excellent stay!

Modern hotel, good restaurant, and great location for tube and buses. Taxis always waiting outside.

Amazing breakfast, lovely room and great pool and steam room!

Ok nothing great

I arrived late afternoon and asked if I could a room with a bath, the receptionist managed to find me and changed it at no extra cost. I stayed here last month and the staff are always very approachable and helpful. I had an extremely comfortable room and will be going back.