We forgot a woolen coat in the room, but the hotel said it was not there, and did not check it later, so it sent us away casually. Very disappointed!

Overall, great stay.

Very good. We put a no disturb sign. Ask for cleaning for our room and they did it. Really appreciated it. We only need cleaning once out of the 4 days

Staff very friendly and always there when needed.

It was great

From the time of arrival until I was signed out of the hotel, the staff were amazing and very accommodating. I've been in many five-star hotels that do not compare to how to get the service was here. You definitely cannot go wrong on staying here.

Only concern was the ac would shut off when we left.

Nice

Booked a suite for my parents here. They really enjoyed their stay.

Friendly, helpful , quick check in

We loved the room, we liked the pool(we expected a jacuzzi though). Unfortunately the lady at the front desk was not very nice.

Nice and friendly staff. The property location is only 10 minutes by car to the waterfront area.

Excellent ambience, very good customer service

This property has been newly renovated and is truly wonderful, though I did have some issues with house keeping services. That said, staff was receptive and helped facilitate resolution in a timely way. I would stay here again.

This is probably one of the best hotels I have stayed at in Buffalo. The cleanliness, the breakfast, the room suite which I had a refrigerator, full size dishwasher wonderful plates and wonderful knives. Never before have I been in a suite with like home amenities. I forgot to mention the electronic blinds which were very cool.

2 negatives: random $90 charge I got. I got a receipt for our pet stating which is fine but it says $85 on the receipt and not $90. Also need more price transparency. Had to pay another $80 on top for each day just in case I use their snack bar? That’s very unnecessary OVERALL I would still recommend. Made my family feel extremely safe. Breakfast was great for when you needed it. Pool was clean. Staff was nice

We were in town for the marathon event and motel was right on the course which was awesome Staff were super helpful orienting us as we had not been to Buffalo before

So much area for remote working, free printer, and Starbucks attached. The pool is nice too. Also the vibes in the backyard are cute. Very close to important things in Buffalo . The only complaint is that the heating wasn’t great. It was very cold in the room. The breakfast provided was very delicious and filling. Love the mini waffles.

nice hotel, good location

Hotel is nice and rooms were clean. Location is very convenient and easy to park.