There was no bell boy who can assist with troley for our many lugagges. The lift is super small space .location not really near to the down town. It take 15 minutes by taxi, so not convenient by walking. The room and bathroom is very small than we expect for 4 star hotel with value of the money. For sure will not bring family to stay here, even for just a couple like us considered too small. Anyway the reception still quite helpful in answering our question. Thank you.