Gave a good impression on arrival, receptionist friendly and efficient. Room was good size, facilities good, comfortable bed for a good sleep. Bedroom needs some updating to give power/USB near bed.

Do not stay here. Everything that could be bad was. The heating was on maximum in the room which we couldn't control, maybe 30c in there when we arrived? The air con did not work and the window would not open. The wallpaper was coming off the walls and ceiling and the bathroom paint was peeling all over the ceiling. There was also rust and mould everywhere in the bathroom. I did ask for assistance at reception but they just said the air con was broken. I asked for a fan but it didn't arrive before we decided we could not spend the night there and sought alternative accommodation for the night. This hotel needs urgent refurbishment before it should be open to the public.

Friendly staff very pleasant and went the extra mile with our room. We had a suite which was very nice and very convenient for all the town has to offer

Very central for historical sites and shops. Price was a bargain

Room was ok. Bed was two beds together so you kept falling down the gap in the middle. Needed a thick mattress topper that covers both beds so you couldn’t go down the gap. The hotel was a little tired inside with doors needing painting as it made the experience feel cheap. Staff were polite and helpful. Room was big but tv only had shopping channels so couldn’t watch anything. The room was also on the high street so all night we heard shouting and commotion so didn’t get much sleep. Some better glazing would help

Twin room needs a makeover. One small bedroom window very high up so you couldn’t see out and not much light getting through. Gave the sense of a prison. Very tired decor and furniture. The cheapest toilet paper on the market. One small residents bar which was under stocked. Didn’t try breakfast so can’t comment on the food. Won’t be staying again. Not worth the money.

Nice hotel. Room was too hot, very dated and floors too creaky. Could do with some modernisation.

The room was ok but very tired. One piece of wallpaper was literally hanging off the wall.

Our room was ready early Lovely clean and spacious room Staff were friendly and helpful Breakfast was good but no fruit Very central location Would recommend to others and would return when visiting Chester again

Room was lovely and clean and very spacious! Good facilities and very good location for our dinner reservations. Polite staff on reception and lovely reception area. Only giving 4 stars because of the noise as we were on the Main Street, lots of noise throughout the night, but I know that’s beyond the hotels problem.

The room was clean,Staff were great we had a great stay, we will be going back soon thanks.

ok not bad service they need stair lift they cant have one its listed building

The Room was spotless and the staff were all absolutely wonderful to deal with. My main issue was that outside my window had pigeons cooing all night and I unfortunately am a very light sleeper. Other wise great stay and I am happy to stay again but in a different part of the hotel.

The reception staff were not overly helpful. Seemed a bit of a bother to check us in. I had to ask where the lift and breakfast would be . Room and breakfast good .

The hotel location was fabulous however we faced disappointment with certain aspects of the stay: - the hotel bed had two hairs in the sheets / pillows on arrival which is quite disgusting - there were no towels in the room so we had to get some from the maid before showering causing an inconvenience - the room was incredibly hot and when we tried to use the air conditioning unit there was no remote in the room to actually turn it on so we had restless sleep every night I’d expect these issues not to arise considering the price paid for the 2 night stay. What can hotels.com do to compensate this?

Room was a bit tired. The shower was hanging off the wall & the towel radiator was disconnected so didn't work. Otherwise good nights stay.

Staff courteous and very friendly. Location excellent. Hotel needs refurbishing, toilet difficult to flush properly, stains on seat upholstery, stained paintwork on wood doors and skirting boards. Did not meet my expectations so it is unlikely that I would stay there again.

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The room was very comfortable and beautiful. The staff were very friendly and helped me when I forgot my items back in the room when I had already checked out.

Very dated room in need of a refurb & a proper clean Bed clean & comfortable but windows, frames & skirting boards very dirty The room we had was also extremely noisy, you could here everything outside