Booked and paid in advance. Staff with initial RB is really nice and gave me parking pass and knew I already paid. However, since I arrived early than 4pm check in time, have to comeback to check in later. Another staff seems did not know I paid. I was charged again at a lower rate (foubd out from credit card statement two fays later) and gave a room already occupied by someone. Then got another room with dirty carpet, light bulb outtage and shower head spred watereverywhere. Called them to get.the seond credit card charge back. Except the aformentioned experience, locarion is fine and lots of parking space.

Staff were quite friendly. Only issue was that there weren't nars of hand soap. But we were given some,no problem

All good in best rate

Personnel

Good as always

Walking distance to falls and Casino

Room was clean, the beds were uncomfortable but other than that we will definitely be back

Change management. Horrible customer service.

Cable services for the television viewing would be better then the Ruku service

Spacious room, friendly staff, limited parking, dated/damaged decor (stained carpet, ripped wallpaper)

Friendly and professional staff. Clean and spacious room. Great price and walking distance to casino, shops, and restaurants. I'll definitely return

This Motel is close to Niagara Falls park, but please buy Niagara Falls transportation package ( we go) or adventure, it will made your vacation easy and fun

Had ++++ difficulty connecting to reception on TV . Ok after I requested help . Then when I devided to change channels it went belly up . No further abilty to watch tv despite assistance . A disappointment.

it’s a little bit far from the main drag. scary to be walking late night.

Noisy air conditioner. Apart from that, its pretty good. Amazing location, good people and quiet place.

All was in order and the friendliness of the desk was amazing! I haven't been in Niagara in two decades and totally enjoyed my stay!

It was good. A little musty smell in the hallway but room was fine. Quiet air con

Stained carpet, peeling paint, smoke detector hanging from ceiling

Should have been better if they provide Fridge and Microwave in unit itslef

Great location for the music festival we attended, it was literally next door! Walking distance to a bunch of restaurants nearby. Neighbourhood seemed clean and safe. Front desk staff was nice and helpful. Room was clean..white linens, old colourful carpet, not a great pillow but overall good option to sleep! Side note re: the area and for any late night munchies you may have..we couldn't for the life of us find a snack vending machine or a convenient store closeby so we ended up at Embassy suites which charges $6.30 for a twix bar and the starbucks in there charges $2-3 more per item, so stay clear of that hotel unless you like paying that kind of $!!