一向對此品牌有信心，早前於Exeter，或更早於Maldives的都感覺良好，但今次的體驗實在太差了！ 此酒店地點非常之方便，就在high street 的未端，但對面就是酒吧和餐廳，昨晚酒吧的音樂根本令人不能入睡，到前台找經理投訴卻沒有回應，職員只說噪音問題一直存在，一直都有客人投訴！ 說實在的，這次Scotland旅程，這一晚酒店房間的價格是最貴的，但真是想不到貴左那裡，被安排住在一樓，當然入住時不知道還有噪音問題，面向的是城市景觀，到今早早餐時的餐廳，面向Loch Ness 河/湖景觀才醒覺預期入住和享受的體驗是完全沒有體會得到。 這樣的價錢，房間只屬一般，服務方面，昨晚投訴了，都沒有什麼回應，只說如果要換只有普通的房間，酒吧的噪音會持續到三點，但當時已經是凌晨一點。 這次體驗真的沒有很差，只有更差！ I have always trusted this brand with good experiences in Exeter and the Maldives, but this stay was extremely disappointing. The hotel location is convenient, but the bar across the street played loud music until 3 am, making it impossible to sleep. Staff admitted this has always been a problem, and there was no effective response when I complained at 1 am. This was the most expensive night of my Scotland trip, yet the room was average, and I did not get the quiet, comfortable stay I paid for. I only realized in the morning that the experience I expected was completely missing. Given the sleepless night and lack of proper service recovery, I am requesting a refund for this stay.

The room was amazing and spotlessly clean and the staff as always were amazing and we just love staying there.

Yes very clean staff very friendly and helpful

Noise everywhere rooms not soundproofed couldn't sleep left early and got a bus home can hear staff and other guests through the walls even with window closed can hear traffic

Great stay everything was as we wanted, 2nd time staying at this hotel.We’llbeback next year

Clean room, excellent and hardworking reception staff

Room was clean, staff were polite and helpful, just very noisy from road behind

Location was ideal

Staff really good. Room clean and had quality toiletries and standard drinks tray. Only problem was outside hotels control - v noisy on back of hotel (away from river) with yelling in street 10pm to midnight every night

Friendly, helpful staff. Spotless room. Heating inadequate in room

Location great, staffs great, cleanliness great. Overall it was a great stay.

Room was perfect

Bit noisy the first night due to a loud generator in the building next door but reception staff were very helpful and moved us to a quiet room on the other side for our second night. If staying again I’d request a river-facing room, not street-facing (as there was also some noise when the pubs on the street side closed).

Decent hotel in town centre

Very good hotel inverness! Good location also

Stayed here many times before. Breakfast was average,new years day Breakfast was terrible . Room 102 a disgrace for a privilege room. Noisy, drafts from windows that were supposed to be sealed and cramped room also. What saved the day was one particular member of staff on Breakfast duty and her name Sylvi. Very lucky to have her as member of staff.

Breakfast is really good and friendly staffs

Managed to get our room well before check-in time which was ideal. Breakfast was really good. Centra location which is great. Can be slight noise from pubs/clubs on same street but still get to sleep fine.

The room toilet was extremely small and seat next to the wall . It was smelly due to poor ventilation or sewage problem. Room very dark and extremely bad sound proof (or should I say no sound proof at all). The shower hose was so short think it looked like for children only. The hotel was run down though location was good .

Room was very good, staff excellent, breakfast was excellent, great choices.