Reserved a room well in advance which they did not have available upon our arrival.

Not as expected

Trifllin

Very rude and unprofessional the bedding had holes and burn marks and stains. Roaches TV did not work.

Evaluándolo con respecto al precio está perfecto la verdad lo único no me siento seguro la puerta de las habitaciones puede venir cualquiera de la calle y tocarla y hasta intentar abrirla

quiet and friendly staff

Hice una reservacion con una fecha equivocada , a peasr que estuve una semana no me dieron ningun credito .

Reserve por error una fecha y no me dieron el reembolso , a pesar que estuve una semana en el hotel.

El servicio al cliente no es efficient con el cliente

Muy mal servicio al Cliente son politics desconsideradas para el cliente Te roban tu dinero con sus politicas cards Por $50 perdieron a toda una familia

We selected the accommodating room with the crib. Arrived to find they had given our room to someone else, they did not have a backup crib. The floors were dirty, like they had not moped. The pool was literally a green swamp. We saw drunk guys flying through the parking lot, and drugs being smoked in the parking lot. They had one ice machine for the whole property and it didn’t work.

We cancelled our reservation because the pool was nasty and told the reservation clerk we would not be staying there because the pool on the internet was not the same as the pool we saw at the sight. She told us she would cancel our reservation. We are filing a claim.

Room was disgusting

Muy limpia excellent servicio

Fire alarm in a plastic bag dangling. No shampoo, no hand soap, and no body gel in the bottles. Phone didn’t work. Commode unstable as it was missing the two screws to bolt to the floor. Microwave jammed and had very hard time opening it. No toilet paper. Comforter had holes. Room smelled musty.

Check in went well. Room was in very poor condition, smelled really bad. The room looked as if it does not get cleaned but rather just keeps getting looked over and made to look clean enough but smells really bad. Sheets were stained so bad. Location is also very poor, we felt so uncomfortable that we had to leave and move to another hotel in a different area. This place is screaming to be shut down and renovated.

They was roaches in the room the sick the shower and in bed

Excellent service

This place is a hell hole. It's crackhead infested, bug infested, stale smelling, people walking around cussing, fighting, and arguing all times of the night and day. The pool hasn't been cleaned in ages. I had to walk with the attendant to 6 different rooms before I found one almost suitable for us to stay in til the sun came up. I would advise anyone to skip the reservation or pass right on by if you ever encounter the red roof inn on East fwy in Houston Texas. HORRIBLE HORRIBLE HORRIBLE

This property is in distress. My room had a hole in the wall that had been filled with something similar to a Walmart plastic bag. The seal under the door was basically nonexistent and bugs came in and out. The AC worked well. The bed was comfortable. This property is located next to a freeway so traffic sounds never stop. I was awakened at 3 AM with a homeless person or vagrant outside talking loudly. It just is not a very nice place to stay. It has a swimming pool outside, but it is floating with garbage and debris on top of the water. The water is filled with algae and is brown. I can understand if they don’t want to use their pool, but they should drain it and keep it clean. It’s just obvious that the owners or Management have given up.