The tv didn't work, the carpet in the bedroom was flooded, and in the middle of the night water was dripping onto the bed from the ceiling

Everything was excellent with the exception of being unable to use the pullout sofa bed. The matress on it was dirty, stained and smelled. Everything else was perfect best stay so far.

Fire in hotel rendered elevator inoperable thru- out stay. Pool heater was broke = pool was unpleasantly cold. Breakfast served sausage that were barely warm. These had noticeable bone chips in them. Coffee was cold 1/2 way thru breakfast service. There was no outreach from staff after the fire. No explanation or offer of any type of com for the 0500 to 0800 disruption in our morning, loss of elevator use or less than expected amenities.

Very nice staff, really clean, enjoyed my stay.

Very nice rooms, very vlean hotel, staff is excellent

I was very impressed with the friendliness of the staff. Room was perfect for quite time before my meeting in the morning.

Great front desk employee. Booked a 2 bedroom and said it wasn’t available when I got there. Very kind front desk employee gave me 2 one bedrooms right next to each other. Got to the room and it had a clean air machine going and an awful smell. Switched to two other rooms next to each other that smelled like curry but no other rooms to move to. Wish I would have just left. Hotel is very dated and there are even soft spots in the floor on the 2nd floor hallways that were very scary, ice machine didn’t work, hot tube closed. 👎👎

There was hair extensions in the tub. And lemony water bottle

The place is filthy. Kitchen ware in room was dirty. Dishwasher was not turned on from previous stay. Black out curtains are rotted out, block no light from parking lot or street. Pooled was closed again. Huge stains on couch. Can’t they make a hide a bed that’s comfortable to sit on? The whole property needed a remodel 2 years ago. Embarrassing to have this property under the Marriot name.

The staff was amazing

This facility has some of the best staff that I have ever encountered. Everyone was so very kind, respectful, helpful and overall, just wonderful!! Please do some renovations to the rooms, pool, and hotel. This is such a wonderful place and the only one I can find with 2 bedroom suites! Please PRAISE the staff!!

Hotel was understaffed. Hallways and elevators were filthy. Couldnt get into my room until 530 and room still wasnt clean

The staff was awesome 👍

Would stay again

The room had a lot of space and amenities. The carpet had some tears in it showing use. He said the bed was not comfortable, but she slept great. The hot tub was out of order and that was disappointing.

I liked that it was an easy check-in. Staff was friendly and the room was clean. The halls were clean and smelled good as well as the elevator. The free breakfast was a plus. Good experience.

This hotel is wonderful!! We only stayed one night, but if I were to stay for multiple days, this is the place to stay! It has a full, functioning kitchenette (complete with dining area), couch/living room space and a separate bedroom. I especially loved the fact that the mirror /sink were outside of the toilet/bath room, allowing for residents to use the bath facilities without having to wait for their partners to do make-up/hair etc. The welcoming and extremely friendly staff were also an added bonus. I will definitely be staying here again the next time I travel through Lansing.

Property was nice, room was very nice. Day personnel was very friendly, night personnel was a bit on the rude side.

I just got my cards to get in headed to the room the keys did not work, Had to go back to the office. Then the fire alarms went off and we all waited for the fire department to clear burnt toast. The following day I had to go back to office I couldn’t get in again. That night they come busting into my room. Claiming I was not in this room, show my ID. They apparently told me a room but gave me a different number. Hence the cards never working.

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