Excellent services. Staff is friendly and helpful. Very close to Southampton old city and a large shopping arcade. 5 min walk to City Cruise Terminal. Very convenient.

Nice place to stay.

Breakfast is wonderful

The front desk staff, Jimmy, at the hotel is very friendly and professional. The rooms have been renovated and are beautiful, with a great view outside the window. The location is convenient, as it is very close to Westquay, the largest shopping mall in Southampton. And to top it off, the room rate is already very affordable, and they even include breakfast. It's truly perfect!

性價比高！酒店建築外表舊款，但內部簡而清，房間寛趟，浴室明亮！ 本來沒有訂早餐，但職員介紹若非當天訂，可以有6折優惠，早餐豐富，食物種類不算多，但質素高，有自助鮮榨橙汁，10英鎊，完全物有所值。 接待處職員表現參差，但大部份都稱職，尤其女經理，笑容可掬，非常樂意協助有疑問的旅客

Nice room, friendly staff.

Had an early arrival spotless room overlooking Fred Olsen's Balmoral. Walked right on through the gate right to the ship. Staff was great and we had excellent Fish Pie and Monkfish Scampi as well as two night's complimentary breakfasts. Would come again often and days early before a cruise!

Staff amazing, couldn't be more helpful. Room immaculate as well as modern.

Food was amazing!

Very friendly welcome, clean and comfortable room and lovely breakfast

First impressions are vital with new customers like we were. Jose welcomed us at reception and was absolutely amazing. Not only did we get to check in early but he also gave us a room upgrade after we signed up to be a member. All of the staff were amazing the room was perfect and we also had food and cocktails in Atlantic gate which was also faultless.

Great change - we hadn’t appreciated the move straight away from the old Holiday Inn as we had booked for convenience. Initially we were concerned as we waited in line as the check in was taking time. It became very clear and apparent why when it was our turn. You are treated from the start like the only customer in the room by José a fantastic FOH gentlemen who oozes real true down to earth customer care - as if it was his own hotel. Checking what you have booked and then allocating that as best he can to fit the hotels best room. We were only one night. “Tonight, we have space it’s unusually quite. Would you like a view of the city?”, “Yes please” is out reply, “Let see how high we can go to give you the best view”. It made all the difference. We booked in for Breakfast which we hadn’t originally done, this was relaxed and exceptional quality with a very varied selection. We got back earlier than planned from our night to take night class from a closed off bar but nothing was too much trouble to take to our room. The room that was spacious l, clean and well maintained. A booking of convenience was converted to a booking of choice for the future. This is highly recommended. Thankyou for the complimentary parking that was an unexpected added bonus.

Wir waren zufrieden. Frühstück ausgezeichnet und vielfältig

Great room, massive comfy bed!

The bar was well stocked. We had lunch which was absolutely lovely. A very comfortable room and bed. The hot breakfast was overcooked and not very nice. We would stay again but maybe have the continental breakfast.

Staff were friendly and very helpful. There is onsite parking available & a really nice restaurant within the hotel. Rooms were clean and very nice. The amenities were good and the hotel was located in a decent location. The value for money was excellent also.

Everything. Cleanliness, staff, food. Very enjoyable stay.

Hotel was good : breakfast was not good

Lovely clean recently refurbished, staff are brilliant

The staff is so helpful and friendly.