hotel too old, poor service

安排住在5楼，设备整夜噪声震荡太大，无法入睡。

Room is small but clean.

The construction start too early like 8:30 and the noise is really annoying. Understood it is not the stuff problem but they should probably ban few floors to provide better quality

Posizione centrale, camera spaziosa e personale gentile.

The staff was very welcoming and friendly. The chair and ottoman in the room was perfect for reading my book, the bed and pillows were so comfortable and the room size was spacious to enjoy a relaxing stay cation with my husband.

We were living at the lower ground and it was very noisy at night. Not a good sleep

I have reserved the room for 3 adults. The first weird thing was to received an email that said that the breakfast included included only for 2 person. We have arrived at the hotel very late because of the snowfall after 8 hours driving from Hamilton. The second unpleasant thing was to know that the parking cost 40CAD and that we cannot park ourselves and must use the valet parking. We had to stop on the street and take all our luggage outdoor in the freezing cold. The last unpleasant news was to find out that the breakfast is not included at all. I do not recommend to stay in Sheraton Ottawa and will never do that myself again.

Upon arrival, the reception clerk told me to park on the street for the weekend instead of valet. I parked at the exact spot he said. Sunday morning my car was gone. It had been towed. The employee at the reception said they didn’t know we couldn’t park on that Sunday and even employees moved their car before they got towed. They didn’t care to advise their client to move their cars though and say they aren’t responsible. I had to pay $450 to get my car back. If you have a car, YOU SHOULD DEFINITELY GO ELSEWHERE

Clean room

My truck didn't fit in the parking garage and I was not informed of this prior to arriving.

yes the room was spotless and staff where very helpful

Great location, clean hotel

Great service and wonderful water pressure in the shower.

it was a peaceful hotel

The staff was very friendly and courteous and the room was very clean.

Clean room and nice staff.

The room was OK, but the mattresses were sinking on the middle, making it uncomfortable for 2 people, even one being a child, to sleep on it. Location was great for Winterlude and to enjoy downtown Ottawa.

Lots of traffic noise if your room is on the street side.

personnel incroyable super bien traité je vais y retourné garantie