Good experience. Excellent customer service. We landed pretty late and there was slim manpower in front desk. Still the staff was very helpful and solved our issues on bedding quickly. Would recommend to friends.

Room and view was great. Minor complaint about sounds from room repairs/construction above us. All in all, great location and great experience.

Clean, quiet, friendly staff.

Rooms very clean and tidy - great staff, fab location

Really good location on Davie Street . All our interactions with staff were excellent.

Renovated room, great view!

Staff is always very helpful and friendly, location is terrific. rooms are super clean and newly remodeled

Clean room, great staff, great view from the room

Terrific Service and Staff. Would defiantly stay again!

Front of house staff are always professional and on the ball. :)

Very clean and quiet room love the vip upgrade perks best hotel to stay in downtown van everything close and walkable

Excellent room. Good staff

La habitación de acuerdo a mis expectativas. La ubicación del hotel excelente.

Balcony and view

it was great

Great!

Très bon hôtel

Our room was clean, and quiet and the bed was comfortable. The hotel is currently going through renovations but these did not disrupt our stay. The kitchenette was small but functional. It was handy to have a washer and dryer in the room as we stayed 2 weeks.

Staff are always great and ready to help. Best views of English Bay and mountains.

The room smelled of urine when I first moved in. At 3 in the morning there was a dripping. Thought it may be rain. By 4, it was apparent that there was a leak coming from the ceiling. When the front desk was notified, had to pack up and go downstairs to switch rooms. First I was required to pay a (second) deposit on the new room. Have stayed multiple times before with satisfaction. Hopefully this was a “one off”.