飯店人員服務超好

Very clean room, staff was wonderful!

excelente experiencia em todos os quesitos

La ubicación, el personal, el desayuno

La habitación está a limpiar los empleados de la recepción muy amables y serviciales.

Great location

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La limpieza y la ubicación

Todo bien excepto que el cuarto fue muy pequeño

All is perfect

Buena habitación en una ubicación céntrica. Excelente atención del staff. Particularmente en el desayuno, te sientes como en casa. Rafa, Viri, Alexis y Mayte nos atendieron de forma extraordinaria.

Clean hotel, good breakfast and bar options, extremely friendly and helpful staff

Servicio excelente!

Excelente. Atencion. El. Personal. En. Todas. Las areas. 5. Estrella. Es. Poco. .....realmente. gracias. Por. Todo. Las. Atemciones

En la entrada y en la salida percibí que no tienen ningún espíritu hospitalario. Me dieron una suite con una cama pequeña y cuando fui a pedir el cambio Gimena no me lo hizo nada fácil. La salida igual, despues de 5 días pagando una suite me pidieron 29 euros x hora por un late check out. Para ser justo el personal del área del desayuno es excelente, igual que Alvaro y Daniela. Se ve que falta Capacitación y Gerenciamiento

Excelente quarto e localização!

I recently stayed here with another couple, and despite the hotel’s excellent location, the experience was deeply disappointing due to unethical management and poor hygiene. The Check-in & Management Failure: I realized I had booked the wrong room type and requested a change, even offering to remove breakfast to offset any cost. On Hotels.com, the price difference between the rooms was negligible (approx. €1). However, the hotel demanded a €60 per night surcharge. When I asked to speak to a supervisor, she was incredibly rude. Ironically, when she checked the rates on her own phone to prove me wrong, she saw the identical prices (a €1 difference) and quickly tried to hide her screen. Her response was a dismissive "we don't control prices." To make matters worse, after I agreed to pay the extra €180 (for 3 nights) to avoid ruining the trip for my friends, they claimed to "upgrade" me. In reality, they moved me to a room with the exact same décor and layout, perhaps 1 sq meter larger. They clearly thought they could deceive a customer with a "fake" upgrade. Hygiene Standards: The cleanliness was unacceptable for a hotel at this price point. Our friends found male hair in their bathroom immediately upon arrival. Our sink was visibly dirty and not properly cleaned when we checked in. Verdict: This hotel is absolutely not worth the money. While the location is good, the deceptive service and lack of cleanliness ruined the experience. I strongly advise against staying here.

Todo excelente

Muy bueno en general

La recepción al llegar. La ayuda con el equipaje y la simpatía de todo el personal.