Great experience

good experience

Nice experience

酒店位置很好，服务人员很热情！

We checked in and out with a real person which was welcoming. The hotel was clean and efficient in a great area with lots of local shops and cafes and bars to get food, with fantastic transport links and easy access to the Eilenriede wooded pathways where you can walk/cycle from one end of the city to the other. We chose the hotel to be near to friends in the area. If you arrive much after midnight either on arrival or after an evening out, then you have to ring the doorbell to be let in. We were pleased there was some security but felt that this could be done better as it wasn’t always clear that the bell had rung and sometimes the staff were slow to respond. Breakfast was a large array of hot and cold savoury and sweet buffet style. All nicely presented. Bedrooms were well proportioned with excellent storage, the option of a minibar fridge (buy in contents) and options of other hotel facilities. Large screen tv. We had a twin room and I found the bed a bit firm for my liking and the bedding felt a bit over-starched or rough. But it was comfortable enough. We also had a window which opened on a security latch as well as air-conditioning though couldn’t cool the room below 18 degrees at night. Bathroom had a lovely rainfall shower with alternative flexible showerhead. All was clean. All information regarding hotel was found on TV menu so it lacked the personal touch a bit as we weren’t told anything more about the facilities in person apart from breakfast. Lovely hotel.

Very nice hotel in a quiet part of town. Clean and well maintained. I would stay there again.

Für ein Zwischenstopp, OK

주차장이 없어요. 대중교통 이용은 편하고 가까운 곳에 좋은 식당이 많아요.

The hotel advertises there's a gym. But it didn't have electric power, and when I asked the reception he said it will automatically start at 7:00 AM. I asked why? he said "for your safety"! I am not sure how 7:00 AM is not safe, but 7:01 is safe... Anyways the other smarter receptionist said they can't start it until 7:00 AM because the gym is located between the rooms. So this is a Hotel Design flaw. Lastly, if my working day starts at 8:00 AM, then this gym is practically useless.

Super Lage, ruhig!

Top Lage!

A big thank you to all the staff, from the front desk to the room, for keeping it clean. I really enjoyed the breakfast and also enjoyed the sauna and jacuzzi spa. Thank you for the warm welcome, Novotel Hanover.

Staff not courteous other than housekeeping ( they were) not diligent about room cleaning however reception staff should be trained in customer service.

As Novotel's go, this one is a great example. Rooms are modern and comfortable, good enough breakfast and staff friendly. Only bad thing (not affecting me), was a colleague who accidentally booked his room twice, was refused a refund - despite calling minutes later.

Very clean facility with good accommodations & generous breakfast buffet.

Sehr zentral gelegen

Bra frukost!

Alt var ok

Das Hotel ist in der Halle sehr schick und modern, ein kleiner Convenient Store ist auch vorhanden und es gibt kostenlos Wasser. Der Empfang war soweit angenehm. Das Parken fanden wir sehr teuer, ist halt bei einem öffentlichen Anbieter. Da hat uns etwas Beratung gefehlt, wir haben aber auch nicht nachgefragt. Im Zimmer gab es zwar Teebeutel, aber sehe wenige und z.B. nur einen schwarzen Tee. Außerdem keine Bodylotion und keine Watte/Q-Tips, ansonsten aber schöne Rituals–Produkte. Das Zimmer ist zweckmäßig und nett eingerichtet, für fünf Sterne fehlt es aber an besonderen Merkmalen.

das Personal bemüht aber keine fachgerechten Information.... beim Check in keine Information übers Parken oder Frühstück, Personal kennt keine Parkmöglichkeiten in der Nähe... für eine Nacht war es okey