我们住了一晚，虽然房间有点小问题，但工作人员态度很好，让我们最终还是满意地离开了。 我们住的是新装修的房间，但是门锁坏了。我们通知了前台一位非常友好的女士，她帮我们换了房间，还送了我们几杯饮料。新房间的洗手池管道有点问题，不过我自己轻松修好了。 新装修的房间装修得很漂亮。电视机用的是定制软件，很难使用智能功能，也很难用手机投屏。希望酒店能尽快解决这个问题。 早餐一般，不过价格比较便宜，所以也没太在意。 多亏了热情周到的工作人员，我们的入住体验才算完美。

这家酒店太棒了，无论是家庭出游、情侣度假还是举办活动（休闲娱乐或商务活动）都非常合适。我已经在这里住过两次了，一次是2024年，另一次就是现在。 员工超级友善、热情、乐于助人。 我虽然是来度假的，但这里也经常举办各种商务活动，组织得井井有条，无可挑剔。 有一天早上我早餐迟到了，但餐台上仍然摆满了各种食物，包括熟食、新鲜水果、酸奶、糕点……应有尽有。 我坐下来，尽情享用了琳琅满目的美食。 我又回去想再点一杯咖啡，但20分钟后早餐时间就结束了，咖啡机正在清洗。我回到座位上，没过多久，一位服务员就递给我吧台的现磨咖啡，让我从中选择。我真是太惊喜了！ 再次强调，这里的员工比我在其他很多地方遇到的都要优秀得多。 感觉自己像皇室成员一样。 非常非常感谢大家！！

我只在那里住了一晚，但前台工作人员热情友好，泳池/酒吧区域看起来也很不错。酒店设有方便前往购物中心的入口，这点很贴心。可惜的是，房间状况低于平均水平——陈旧且脏乱。房间需要彻底清洁，我认为应该定期检查，以确保达到客人可接受的标准——淋浴间里有头发（整个浴室地板似乎都没有打扫过），马桶和洗手池的部分区域很脏，门框也很脏。

As an Accor member, I was extremely disappointed with my initial experience at Mercure Hotel Townsville. I have stayed at many Accor properties across Australia and overseas, but unfortunately, this was one of the poorest experiences my family and I have had. I made my reservation 21 days in advance for myself, my wife, and my daughter, specifically booking a room with one queen bed and one single bed based on the photos and description online. However, upon arrival, the room was very different from what was advertised. It was small, cramped, and not comfortable for a family of three. One of the main issues was that our room was connected to another room via an internal door. The guests next door were extremely noisy, with children making loud sounds, devices playing for long periods, and constant conversations. The soundproofing was very poor, making it feel as though they were inside our room. As a result, we had difficulty sleeping. The room amenities were also below expectations. There was only a small milk pouch in the fridge, no complimentary bottled water, no welcome snacks, no water jug, and very limited tea and coffee supplies. Only one teaspoon was provided, along with a few sachets of coffee and sweetener but no regular sugar or biscuits. We had to purchase drinking water ourselves. The bathroom showed signs of mould in the shower, and basic items such as toothpaste were not provided. ni hand wash in batroom,plz see in photos there had body lotion,shampoo,conditioner and body wash only.The room safe was locked upon arrival and unusable unless reset by staff. Furniture was also inadequate, with only one chair for three people, no bedside table, and a small unstable table. Overall, the room condition and presentation did not match the standard I expect from the Accor brand. As a loyal member, I felt disappointed and undervalued. However, I would like to acknowledge that after raising these concerns, We drive whole day around 9 hours and we arrived at 6pm and after dinner we try to sleep but cant until 9:40 pm and then i go t reception for change my room, the hotel staff changed our room around 10 pm, when i told them. The new room matched the photos advertised online and was much more comfortable for our family. This significantly improved our stay. Additionally, the breakfast was very good, with a wide variety of delicious options offered at a reasonable price. This was one of the highlights of our stay. While the initial experience was frustrating, I appreciate the effort made by the staff to resolve the issue. I hope the hotel takes feedback seriously to improve consistency and better meet the expectations associated with the Accor brand. and i will send this post on head quarter of ACCOR group as well.

我们只在这里住了一晚，但真希望可以多住几晚。从热情的前台工作人员到酒店优美的环境，再到干净舒适的房间，我们的体验非常棒。我们是为了庆祝结婚50周年而来，孩子们提前通知了酒店。令我们惊喜的是，酒店为我们准备了甜点拼盘、美味的新鲜水果拼盘和一瓶香槟作为庆祝礼物，我们对此非常感激。花园维护得非常漂亮，泳池干净宜人，我们在餐厅享用了晚餐和早餐。晚餐非常美味，自助早餐种类丰富。 附近有一个大型购物中心，步行即可到达。购物中心旁边还有一个湖泊，更增添了这片区域的魅力。 非常感谢所有让我们的住宿如此愉快的工作人员。我们一定会再次光临。