Their service is good and comfortable. But they don’t offer water for the second day no matter how many days you stay the hotel. They only offer the first day water.

Very welcoming staff and the concierge provided useful tips on our travel plan. However, the hotel is not that convenient as there is a 10 minute walk to major attractions and the hotel does not feel five star. Expedia told me we will be offered a bottle of wine but we got nothing except one bottle of complimentary water on the first day over our three night stay.

Best stuff in hotel, delivering best services

excellent

Good location walking distance to city center and bus stop. Pleasant and professional staffs.

I’ve stayed at this hotel many times and this is the first time I didn’t see any hot plate options like eggs and meat. But a staff member asked what I would like and the cook in the back prepared it. It’s the low season, so I suppose that was why.

Decent room, friendly staff

Die durchgängige Freundlichkeit des gesamten Personals hat die wenigen kleinen Schönheitsfehler des Hauses mehr als ausgeglichen

I was able to check in much earlier than expected. This hotel and amazing staff always exceed expectations. My favorite hotel in Heraklion.

Good hotel but very small rooms for 3 people.

Very good

We have been staying at the Galaxy for over 10 years and it never disappoints us. Friendly staff, clean rooms and great breakfast.

Wonderful hotel and staff, lovely pool, great food.

I would very much recommend this hotel. If you don't mind the 20min walk to the centre of town and the slightly challenging parking it is faultless. Comfortable, quiet and great facilities. The staff were efficient, attentive and friendly. Special mention to the breakfast - staff and food excellent.

Das Personal war sehr aufmerksam und zuvorkommend. Wir konnten schon in unser Zimmer obwohl noch keine Eincheckzeit war. Unser Auto wurde von einem Mitarbeiter eingeparkt, was sehr hilfreich war!

Front lobby was uncomfortably warm.

Toujours un très bon standing

Ottima struttura e personale accogliente

Stayed for a couple of nights before going on to a big resort to meet family. Lovely comfortable room, clean and tidy. Great breakfast. Food by the pool was a little expensive but the pizza was fantastic

Great staff