Overall Ratings & Reviews Galaxy Hotel Iraklio

Perfect one night stay to visit the Palace of Knossos, which was a short drive away.

I enjoyed my room upgrade very much. The room was very comfortable and provided a good night’s sleep. Breakfast buffet was superb, as always. But the staff is what sets this place above other hotels. Very attentive and professional. This is still my favorite hotel in Heraklion.

Just wonderful. Amazing breakfast too.

I love this hotel. Beautiful. Very clean. Excellent service.

Only stayed one night. Staff were helpful. Front desk available 24 hours which is great when you arrive past midnight.

Galaxy hotels greatest asset is undoubtedly their staff. They are hard working and completely focused on delighting their customers. Anthi on front desk, Conference Captain Cristos, Erene and Natalia to name but a few who provided us with excellent service throughout our stay. Thank you.

Nice place to stay in the center of Heraklion!

A nice property in a great location. Very walkable to town, great local Greek food across the street called Neon.

Excellent location.

Very nice hotel , well maintained in good location within walking distance to city centre and other attractions. The hotel maintained vety good hygeine practices including hand sanitisers around hotel areas and on each table which was good to see. Good sized rooms , comfortable bed , friendly professional staff.

This was a large traditional hotel. There was a buffet breakfast and all the food was delicious. Our room was nice but the bathroom could use some updates. The shower got the bathroom floor all wet despite my efforts to prevent it. Lots of dining options nearby but the shopping area was a bit of a walk away.

The Staff was absolutely wonderful. Special kudos to Anna, Nikoleta, Eirini, Rania, George, Nikos, and Natalia!!!

Staff were very friendly and went out of their way to help us with a car park in when we arrived late at night. Clean, comfortable room and excellent breakfast by the pool.

We booked this property the night before flying out, due to the proximity to the airport. Upon arrival, we had a great welcome by the ladies at the front desk, who were able to check us in an hour early, and even provided a room upgrade. They were kind, efficient, and professional.

Nice hotel and staff. But the hotel shuttle service option should be removed from listing because it’s not offered anymore.

I don’t know if I received a room upgrade, I didn’t ask about it. As for the room, I liked everything except the outlet by the bed was behind a heavy dresser. It should be easily accessible to guests. Room 303.

Place needs upkeep

Nice property and staff were very friendly

The food was amazing and it was a 5 min walk from the city centre!

Liked: Room: Good air con, lovely balcony with pool view. Dining: Excellent breakfast & dinner buffets. (Greek yoghurt with fresh honeycomb, chicken cacciatore, roasted asparagus, wonderful cake selection). Pool menu: good chicken gyros, avocado salad. Evening dining area: beautiful romantic atmosphere. Pool: Lots of sunbeds, relaxing chillout music, refreshing pool big enough for several people. Poolside coffee came with biscuits. In the heat of the day we were offered complimentary fruit-infused water. Going out: Buses to Knossos & Archaeological Museum leave nearby. Staff were happy to recommend a sports bar & beach. Customer service: Staff usually approachable & eager to please & if we had a problem Anna & her management team went out of their way to apologise & make things better. Didn’t like: Full-board lunch being a 3-course meal; would have preferred the lighter pool menu. Very laid-back food service in 2nd floor restaurant & by the pool; the quality of the food usually made it worth the wait but it would have been a more 5-star experience if it had arrived sooner. Staff being defensive in response to minor complaints. It would have been better if all staff were as open to feedback as the management team. Final comment: Despite a couple of small issues, overall we really enjoyed ourselves at the Galaxy Hotel & we’d easily recommend it to family & friends; it’s a beautifully designed, relaxing place with attentive staff, lovely food & a decent pool.