This was my third trip to Rome, and overall I enjoyed my stay at the hotel. The location is excellent, centrally situated and within walking distance of most of Rome’s major attractions, making it very convenient for sightseeing.
We rented a suite, which was spacious, comfortable, and provided plenty of room to relax after a day of exploring the city. There was some minor street noise, but nothing that significantly impacted our stay.
The breakfast was good, and the breakfast staff were consistently polite, friendly, and attentive. However, I was disappointed that the coffee and cappuccino were served from a machine rather than being freshly prepared. For a hotel of this caliber, I would expect higher-quality coffee service, and this was one area that fell short of expectations.
The only other issue I would mention concerns the front desk staff. Of the four to six employees we interacted with during our stay, only one young lady genuinely seemed happy to assist us. The others often appeared bothered by questions and did not seem particularly interested in helping guests. While this did not ruin our experience, friendly and welcoming service at the front desk can make a significant difference and is an area that could be improved.
Overall, the hotel offers a great location, spacious accommodations, and a solid breakfast experience, but improvements in guest service and coffee quality would enhance the overall stay.