全世界 Noveltel 中最爛的服務，到 Krakow 的目的主要是來看 Authwizet 集中營，它是波蘭排名第一，也是全歐洲排名前五名的熱門觀光景點。因有參觀人數限制，網站討論區的綱友流傳散客均是透過當地飯店報名，因此在網站六個月預定機'票及此飯店時，即要求此飯店預定，並獲得飯店同意要求將參觀人員資料寄上，後來卻收到來信，必須參加飯店 tour 才能獲得名額，他們沒幫顧客買票或預定的服務，一個月前自己上網才得知自己都可上綱預定， 但因為適逢猶太人的大節日期間，名額己滿，害我'們四人白白花機票飯店從臺灣到此，什麼都沒看到，真是可惡之致，這就是Noveltel 的服務？及波蘭人的冷漠！

這間酒店不在古城區內，但由於我們是自駕遊，驅車前往也只在十分鐘內，亦算接近。最想一讚是酒店員工，全都十分殷勤有禮，也全靠前台職員主動提醒，我才知道要預早網上預約參觀納粹集中營，否則我可能因沒有預約而不能進去參觀。房間舒適整潔，早餐食物選擇多而味道不錯。以房間價格來衡量，這是超值之選。

一天只有兩班免費計程車接駁，自費150到老城區

環境,服務,整體當相當不錯,還會再選擇這裡,

Bien emplace. Tres propre

The staff in the restaurant her name is Karolina , by her great service accommodating me as a vegan :) she went above and beyond It made my experience on the hotel more relaxing and welcomed Thanks Karolina

Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.

God mirgenmad

Bon accueil et petit déjeuner au top. Copieux et frais. Je recommande..

Parking fee was expensive compared to hotel room prices

Nc

Great location, super comfortable bed and pillows, good breakfast, nice staff

We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit

Room clean, bed and bedding very comfortable. Hire located close to public transport. Lifts were „playing up” a bit but it’s three of them so no „biggy”. Gym adequately equipped (but, let’s face it- just to cover basics - if you’re crossfitter - it will not meet your needs 😄), staff friendly.

Great rooms very spacious, excellent mattress! Lovely hotel, however the bar never seemed to fill the pint glass when ordering a beer. Would stay again, lovely breakfast as well.

Hotel and room spotless! Beds soooo comfortable, exactly what’s needed after a day in the salt mines

The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price

Staff friendly. Great breakfast!

Typisch Novotel. Degelijk, praktisch.

bra