comfortable bad and reception always care about customer service

Good service and environment

We have stayed here multiple times. The location suits us for family and restaurants. The rooms are big and the bathrooms have been a little updated but the whole place needs some modernising Staff are friendly, service of the room is slow.

The hotel was nice, I booked 2 rooms with 1 king and 1 pullout couch that were adjoining. On the description it said adjoining allowed. I get there check in and went to the rooms and I had a 2 queen room and a room with just a king. I needed 4 beds and they had no rollaways so I had to get a 3rd room, though discounted I still paid for the 3rd room.

We were totally at home here. Enjoyed downtown Campbell nearby and easy parking.

Nice room with good facilities

Very nice place.

Clean room but the mattress is soft

The hotel is clean, well located and the service was good. My only complaint is that the breakfast, which was a little more than a continental breakfast, was not complimentary, like so many other hotels of the same type. We were planning on having breakfast elsewhere with our kids, so we only had coffee and a couple hard boiled eggs, thinking it was complimentary. They charged us $25/pp. Had we known, we would’ve not eaten any of it. The other thing that was off-putting was that our room was ready at 11:30, but they wanted to charge us a fee of $25 to check-in early, even though noon was the regular check-in time.

Front desk unfriendly

The staff were so friendly and made us feel right at home! The cookies were the best every night, always warm! We loved being walking distance to so many good restaurants as well.

Hotel located in the Pruneyard and has so many food options. Walkable to restaurants and shopping.

The hotel was very clean and nice. The only thing that could be improved is the parking situation.

It was nice

I enjoyed how family friendly it was. I was not able to enjoy the pool that much because it was dirty at times.

The staff was exceptional! Thank you!

Nice stay. Clean, relatively quiet. Pruneyard location provides a nice place to walk. Comfortable bedding. Walk in shower provides enough room to move around. Toilet placement bangs in to the door when you open it. Overall good place, would stay again. Friendly front staff.

The place was very cleanly and a good price for what you get. It came with a small gym and pool which were also pretty nice. Our room was spacious. We were overlooking a dumpster or something like that which is why I think we paid a little less, but we didn't care much for the view. Everything about our room was good for the most part except for the fact that it doesn't come with a microwave. I would give this place 5 stars, but when we booked through Expedia, we paid an extra like $20 for insurance and also the "free" breakfast. When my boyfriend and I actually sat down and ate the breakfast, the employee at the continental breakfast gave us a bill for $50 ($25/person). We didn't say anything about it, because we didn't want to be like one of those people, but I thought that was just weird since it did say we paid for the free breakfast when we booked.

初めて利用しました。 静かでとてもよかった。 レストラン、買い物も便利でよかった。 時期による価格の変動が大きいので 予約のタイミングは注意が必要か。

The hotel was great. The reason I gave it three stars is because I feel you pay this much for the room, breakfast should be included. For sure, not the ridiculous cost they charge. It's no different than any free hotel breakfast. Make your own waffle machine, etc. For $25!!!! You can choose the cold breakfast for $15 which included a bowl of cereal, hard boiled eggs and yogurt. It'd be cheaper to walk over to their little store in the hotel and buy it. It was ridiculous to me. I've been in hotels that didn't have free breakfast. But then it was a restaurant. Not the same Continental breakfast that everybody else include. I would consider staying there again, but I sure will never make the mistake of going there for breakfast.